Director, Customer Success; South

Position

Director, Customer Success (South Central)

Employer Industry

Educational Technology

Why consider this job opportunity

• Salary up to $145,000
• Opportunity for an annual discretionary bonus based on individual and company performance
• Comprehensive benefits package including 401(k) plan, stock options, and competitive health insurance
• Paid time off, parental leave, and access to development programs
• Supportive and collaborative work environment focused on employee growth
• Engage with a mission-driven organization that impacts K-12 education for millions of students

Responsibilities

• Lead and mentor a regional team of Customer Success Managers, fostering a high-achieving environment
• Develop and execute operational plans aligned with company objectives for customer retention and engagement
• Monitor account health and utilize data tools to identify and address at-risk accounts proactively
• Serve as the primary escalation point for high-stakes customer issues, resolving conflicts effectively
• Build strong relationships with key enterprise clients and communicate complex ideas to diverse audiences

Qualifications

• Bachelor’s Degree or equivalent related work experience
• Minimum of 5 years of experience in Customer Success, Account Management, or a related field
• Proven leadership experience managing direct reports and driving team performance
• Strong analytical skills with experience using data to inform strategy and decision-making
• Proficiency with Gainsight, Salesforce, and Google Suite

Preferred Qualifications

• Experience in K-12 education, school/district leadership, or educational publishing/technology (EdTech)
• Background managing a book of business or team responsible for Enterprise-level accounts
• Certification or experience in change management methodologies (e.g., Prosci)

Additional Information

#Educational Technology #Customer Success #Leadership #Career Opportunity #Competitive Pay

Disclaimer

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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