Director of Analytics for Customer Operations and Claims

A leading insurance company is on the lookout for a passionate and skilled Director of Analytics for Customer Operations and Claims. If you're driven by data and have a knack for turning analytics into actionable insights, this opportunity is for you!

Key Responsibilities

• Define and implement performance measurement strategies that support our Customer Operations and Claims functions.
• Lead and mentor a talented team of analysts, fostering a culture of data-driven decision-making.
• Collaborate effectively with cross-functional teams to ensure alignment on performance objectives.
• Utilize advanced analytics to drive improvements in customer satisfaction and operational efficiency.

Ideal Candidate

• Over 5 years of experience in analytics, preferably in customer operations or insurance.
• Strong communication skills with the ability to present complex data insights in an understandable manner.
• A proven track record of making data-driven recommendations that lead to measurable results.

This hybrid role requires attendance in the office three days a week in Chicago or other locations. The salary range for this position is $138,000 - $207,000. If you are ready to take the next step in your career, we encourage you to apply!