Director of Design (Professional Services)

Director of Design (Professional Services)

About Us

Aequilibrium is a purpose-driven technology professional services organization specializing in digital consulting and implementation. We seek a visionary and experienced Director of Design to join our leadership team. As an agile tech company, we prioritize innovation, collaboration, and exceptional digital experiences. Our unique culture fosters growth through remote work flexibility, lunch-and-learn sessions, team bonding events, and more.

Who You Are

As a Director of Design, you are an expert in your practice of design and experience; and you act as a strategic thought leader to clients in their digital transformation journey. You are a vital member of our leadership team throughout the entire lifecycle: pre‑sales, discovery and planning, and delivery engagements, providing services like:

• UX strategy
• User research (qualitative and quantitative)
• User journey mapping/analysis
• Rapid prototyping and usability testing
• Heuristic evaluation
• Experience Workshop Design and Facilitation
• Design thinking
• Enterprise‑level web and mobile app design

You can lead strategic conversations and run various formats of presentations (user research, discovery sessions, webinars, design thinking workshops) with clients at the executive C‑suite level. In addition, you will shape the overall creative direction of the work that we produce. In addition, the Director of Design is responsible for ensuring that the work fully aligns itself with our overall business and UX strategies. The perfect candidate is driven by a strong desire to elevate our brand, design award‑winning digital products, and deliver remarkable experiences to our clients and staff.

What You Will Be Doing

• Prepare, lead, and participate in executive strategic conversations with a C‑Suite level in the pre‑sales engagements of a client journey. This involves scoping out new project requirements, hosting discovery and planning sessions, determining UX strategies, conducting user research (qualitative and quantitative) and user journey mapping/analysis, conducting rapid prototyping and usability testing, running and facilitating design thinking workshops, and hosting webinars.
• Act as a thought leader (running webinars, running articles, doing podcasts and video interviews, presenting at conferences) and subject matter expert in experience design, providing strategic consultative services to existing and prospective clients.
• Evangelize a customer‑centric approach to digital product/platform design.
• Establish design processes/systems in an emerging organization that is growing quickly.
• Communicate with both the business and technical sides of the operation.
• Create the vision for end‑user engagement for a compelling user experience.
• Operate strategically and tactically to help deliver the next paradigm in customer experience.
• Create the visual design definition, direction, and consistency of applications for multiple display devices.
• Drive the definition of UX/UI across multiple application types, inclusive of web, iOS, Android, voice, and XR.
• Work closely with the project/product managers to drive the product from the creation of UX and design concepts to the final launch, as well as post‑launch monitoring and analysis.
• Interface with architecture, engineering, and quality assurance staff.
• Work with sales support to ensure demos are reflective of prospective brands and themes.
• Interact with Aequilibrium's clients for user experience feedback and ideas.

Must Have

• Professional services experience in technology: 8+ years of experience in user experience design for both web and mobile native applications that leverage emergent technologies, consumer electronics, and mobile devices.
• A comprehensive background in digital product strategy and design.
• Strong pre‑sales experience in the client journey such as scoping out a new project, preparing for planning sessions (agenda, format, questions), running design thinking workshops, and webinars.
• Experience building out and taking part in pitches and client engagements, from discovery and planning to rapid prototyping and usability testing, to web/mobile app UI and UX design.
• Experience interacting with user groups/advisory boards.
• Strong understanding of Agile methodology/SDLC.
• Ability to create wireframes as well as visual design comps.
• Expert knowledge of mobile app design principles for both iOS/Apple and Android/Google.
• Proficient with user interface design patterns and standard UCD methodologies.
• Knowledge of design tools such as Balsamiq, Photoshop, XD, and Sketch.

Nice to Have

• Design in financial services background is a plus.
• Digital design for digital banking platforms. Working with digital platforms and their design systems.
• Design for emerging technologies like XR/Metaverse is a plus.

Reporting Manager

• Directly reports to the CEO.

Education

• Bachelor's degree in design or related field, or equivalent combination of education and 10+ years of experience. Advanced education is a plus.
• Strong English communication skills (written and verbal).

About Aequilibrium

Aequilibrium is an award‑winning technology professional services organization, consistently ranked among the Top 5 Digital Agencies in Vancouver, and winner of multiple VancouverUX awards for digital product design. We are known for our innovative web, mobile, and XR solutions, delivered through Agile methodologies and Lean Startup principles. Our commitment to excellence and growth has earned us recognition as one of the Top 5 Best Companies in BC to work for.

If you are passionate about crafting remarkable digital experiences, driving innovation, and making a meaningful impact, we encourage you to apply and join our dynamic team.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you're excited about this opportunity.

Note: This role does NOT involve responsibilities related to branding, advertising, or print design.

Location: This is a 100 % remote position in Canada.

Some of Our Benefits

We offer our full‑time employees the following:

• Competitive compensation rates
• Remote work
• Medical, dental, and extended health benefits
• Employee referral bonus
• Feedback based on regular 1:1s
• Friday socials
• Monthly team lunches and birthday celebrations
• And more perks!

Learn more about our team: aequilibrium.com/careers

Please Note

At Aequilibrium, we seek candidates that add to our culture of valuing, respecting, supporting, and caring for each other. Diversity of thought and perspectives is critical to our success and all applicants are considered regardless of sexual orientation, gender identity, race, colour, age, disability, marital status, heritage, religious or political beliefs.

Aequilibrium is trusted with highly sensitive information. Upon joining our team, you may be asked to undergo security screenings including a criminal record check.

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Check out some of our recent press: Anchor | BetaKit | Business in Vancouver | VancouverUX