Director of Engineering

About PCMI

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

What You’ll Do

The Director of Engineering will lead our Claims domain, owning the systems and teams that power mission-critical workflows across claims intake, adjudication, and payments. This role combines technical leadership, organizational building, and product partnership, and is accountable for driving execution, technical direction, and team performance across multiple teams. This role will build and scale a high-performing engineering organization in North America, while also leading and integrating teams in Poland, operating as a unified global team. The Director of Engineering will partner closely with Product to deliver measurable customer and business outcomes, while establishing a culture of ownership, velocity, and accountability.

In This Role, You Will

• Lead and support multiple engineering teams, including engineering managers and senior engineers, ensuring consistent delivery, strong technical quality, and healthy team operations.
• Build and scale a North America-based team while integrating distributed teams in Poland.
• Define and guide technical architecture and long-term system strategy.
• Partner closely with Product Management to align engineering strategy with product priorities and customer needs.
• Drive team execution through backlog management, sprint planning, and retrospectives.
• Drive and protect team velocity and remove blockers.
• Own outcomes over activity and drive work through completion.
• Continuously improve delivery processes and engineering practices.
• Lead hiring, onboarding, coaching, and performance management of the team.
• Maintain visibility into system reliability and operational health.
• Engage directly with customers to deliver real value.

What You’ll Need To Join Our Team

• Bachelor’s degree in Computer Science or related field or equivalent work experience.
• 12+ years of experience in software engineering with leadership experience.
• Experience managing engineering managers and multiple teams.
• Proven track record of leading high-performing teams.
• Strong experience defining technical strategy and architecture.
• Strong partnership with Product and stakeholders.
• Experience in fast-paced product environments.
• Strong understanding of system reliability and scaling systems.
• Experience with distributed/global teams.
• Ability to travel internationally approximately 5%

Why Work For Us

• Competitive Compensation from $225-250k USD; $186-227k CAD
• Comprehensive Benefit Package**
• Health, Dental & Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Voluntary Accident Insurance
• Employee Assistance Program
• 401k with generous Company Match
• Commuter Benefits
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Paid Parental Leave
• Annual Bonus Program
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs
• Office in Park Ridge, IL - Convenient location to Blue Line
• Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
• Eligible to enroll the first day of employment for immediate coverage.

Although the role can be remote, PCMI can only hire employees in the following US states:

• AL
• CT
• FL
• GA
• IL
• KY
• LA
• MA
• MO
• NE
• NH
• NC
• OH
• PA
• SC
• TX
• WI

Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.

The Pay Range For This Role Is

225,000 - 250,000 USD per year(PCMI US)

186,000 - 227,000 CAD per year(Canada)