Director of Engineering, Front of House

About the role

We’re looking for a Director of Engineering, Front of House to lead a critical part of our engineering organisation at a pivotal moment for Mews. This senior leadership role combines technical depth, organisational leadership, and strong product instincts. You’ll help shape the next chapter of Front of House as we work toward a future where Mews recognises guests at scale, delivers personalised experiences across the journey, empowers staff with automation and next‑best actions, and becomes the CRM of hospitality.

What You’ll Do

• Lead and grow engineering teams through managers and senior individual contributors, creating clarity, accountability, and a high‑performance culture.
• Partner closely with Product, Design, Data, and other engineering leaders to turn strategy into execution across a complex, cross‑product area.
• Set engineering direction that balances speed, quality, and long‑term scalability.
• Raise the bar on engineering excellence, operational health, and delivery rigour in an environment where Front of House has made quality, proactive monitoring, and stronger governance a clear priority.
• Help teams ship the capabilities that matter most to our strategy, including guest recognition, personalised experiences, automation, role‑aware workflows, and connected guest journeys.
• Drive strong cross‑tribe and cross‑division collaboration, especially where ecosystem value depends on shared capabilities across Front of House, Back of House, Platform, and Fintech.
• Coach leaders to make sound decisions, reduce unnecessary complexity, and build teams that can move fast without collapsing under scale or operational pressure.

What Success Looks Like

• Increasing the share of the guest journey powered by Mews.
• Improving Guest Lifetime Value.
• Reducing Time to Serve for staff and guests.

Success also means helping teams translate strategy into measurable outcomes, with clearer metrics, better prioritisation, and stronger links between engineering delivery and business impact.

What We’re Looking For

• Significant experience leading engineering organisations in a modern B2B SaaS, platform, or product company.
• A track record of leading through scale, ambiguity, and change.
• Strong technical judgment with the ability to guide architecture, quality, and execution without needing to be the person writing all the code.
• Experience building healthy organisations through other leaders, including coaching engineering managers and senior engineers.
• The ability to partner deeply with Product and Design and to lead in a model where business context, user value, and engineering execution are tightly connected.
• A bias for clarity, pragmatism, and high standards.
• Confidence making hard trade‑offs: knowing when to simplify, when to invest, and how to keep teams focused on the most important outcomes.

Why This Role Matters

Front of House is central to Mews’ ambition to help hotels drive both guest delight and commercial performance. The long‑term strategy is to recognise guests earlier, personalise experiences more effectively, automate the right workflows, and give staff the tools to act with confidence in real time. This role leads at the intersection of technology, customer experience, and commercial impact, shaping the engineering organisation that brings that vision to life.

What’s in it for you?

Global benefits

• Participation in our company share program.
• Best‑in‑class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year).
• Unlimited paid holiday.
• Work from anywhere – flexibility to work from other countries for a few weeks each year through our compliant Workation policy.
• Relocation options available after 1 year.
• Monthly “EDGE” time – dedicated to Explore, Develop, Grow, and Elevate yourself.
• Flexible, hybrid working options.
• One‑off home office setup budget.
• Monthly work‑from‑home and healthcare allowances (where local healthcare benefits are not available).

Local benefits

We also tailor benefits to each location – from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are.

Who is Mews?

Mews has been transforming hospitality since 2012. Starting in a single hotel in Prague, we now power thousands of hotels worldwide with a connected hospitality cloud that includes products across the hotel ecosystem and more integrations than anyone else. We serve over 5,000 customers in more than 85 countries, helping modern hoteliers streamline operations, transform guest experiences, and create more profitable businesses.

Life at Mews

You’ll experience the freedom to be yourself and see your ideas come to life. We offer open communication, after‑work drinks (virtual or in‑person), slack channels for every interest, and an all‑company meeting every Friday where you can ask any question to leadership. While the work can be challenging and fast‑paced, we value fun, balance, and community.

Everyone is welcome at Mews

We are an equal‑opportunities employer. We welcome people of all backgrounds and identities, encouraging diverse perspectives and authentic selves. If you’re ready to join a global, innovative, and inclusive community, we’d love to hear from you.