Director of Site Reliability Engineering

Join Early Warning, a pioneer in safeguarding the U.S. financial system for over thirty years with innovative solutions like Zelle® and Paze. We partner with thousands of institutions to improve access to financial services and protect transactions for millions of consumers and small businesses.

This position accommodates a hybrid work model for collaboration, with offices in Scottsdale, San Francisco, Chicago, or New York.

Engineering at Early Warning (EWS) features diverse teams working on various platforms, capabilities, and products to enhance core functionalities for major banks in America, including widely used services like Zelle® and Paze. Our teams thrive on innovation and collaboration, and if you’re eager to tackle large-scale challenges while contributing meaningfully, we want to hear from you!

Overall Purpose

The Director of Site Reliability Engineering is a key role dedicated to maintaining the reliability of EWS applications by leading the Site Reliability team. This team equips our first responders with essential tools and information while managing high-priority incidents and spearheading Root Cause Analyses to prevent future occurrences.

Essential Functions

• Lead a top-performing team of Site Reliability Engineers providing 24/7 support for critical incidents.
• Develop, manage, and oversee tools that ensure observability, monitoring, and alerting for all EWS products.
• Collaborate with product and infrastructure teams to ensure proper instrumentation and measurement of applications.
• Implement changes through pipelines and code.
• Identify, champion, and adopt reliability patterns for EWS applications.
• Manage and enhance the Incident Management Program, including incident handling and the Root Cause Analyses process.
• Oversee the Change Management function, identifying and mitigating risks for changes in critical environments.
• Support risk management initiatives to safeguard the integrity and confidentiality of systems and data.
• This description is not exhaustive; other related duties may be assigned by management.

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related field.
• 10+ years of related experience, with at least 7 years in management roles overseeing systems support or banking operations.
• Proven success in developing and retaining engaged, high-performing teams aligned with business objectives.
• Experience establishing and integrating Site Reliability principles in a modern organization.
• Experience leading 24/7 on-call engineering teams.
• Familiarity with industry-standard tools like GitLab, JIRA, Terraform, Vault, Grafana, PagerDuty, AppDynamics, etc.
• Background and drug screen.

Preferred Qualifications

• Additional education and/or experience is a plus.

Physical Requirements

Early Warning fosters a collaborative office environment. Working conditions generally involve a standard office setup, predominately sedentary, requiring the use of a computer for extended periods. Some tasks may involve occasional standing, walking, or reaching, and the ability to lift up to 10 pounds occasionally is required. Effective communication with clients and colleagues is essential.

Candidates must be eligible to work in the United States at the date of hire.

Compensation

The base pay for this position is as follows:

• Phoenix, AZ: $194,000 - $237,000
• San Francisco, CA: $206,000 - $258,000

Successful candidates may also be eligible for a discretionary incentive plan and benefits.

Benefits

• Competitive healthcare coverage including medical, dental, and vision plans, with contributions to Health Savings Accounts.
• 401(k) plan with a 100% company match on the first 6% deferral.
• Flexible Paid Time Off for Exempt employees and generous PTO for Non-Exempt employees, alongside paid holidays and volunteer time.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning support for your parenting journey, covering various family-building services.

Join our team to enjoy these perks and more! We continually improve our offerings and look forward to sharing more during your interview!

Early Warning Services, LLC promotes equal opportunity and support for diverse applicants, ensuring all candidates are considered based on ability, qualifications, and potential without discrimination.