Director Software Quality Assurance

About

The QA Director is responsible for working with the existing leadership team to design, implement and maintain quality assurance strategies, methodologies, and best practices. The QA Director will also lead a team of QA professionals while collaborating with account teams to deliver differentiating QA solutions to our clients.

Responsibilities

• Primary responsibility on E2E operations providing leadership, guidance, timely adherence, decision making on various operation activities - resource management, external hiring in alignment with customer.
• Strong understanding of managed service and handled similar project/program in large scale.
• Established TCOE setup in the past and aware of the enablers and challenges.
• Good understanding of metrics and approach towards improvement.
• Conduct Periodic delivery and risk reviews with the key leads and customer on a weekly basis.
• Execute mind sharing and mining with customer by bringing in industry best practices, tools, and accelerators as applicable.
• Single point of contact for all client and delivery escalations – Ensure right collaboration and timely resolution of issues.
• Drive Transformation initiatives across various programs.
• Able to articulate automation challenges and how he/she delivered complex engagement.
• Drive continuous improvement and help in extending and taking business outcome to customer and stakeholders.
• Monthly governance with client to present similar best practices, solutions from other accounts, discuss pipeline business opportunities, delivery, and Resourcing challenges.

Required Skills/Qualifications

• 15+ years of experience minimum in testing delivery role, managing portfolios.
• Strong knowledge of SDLC, testing methodologies, test strategy/planning, test design & execution.
• Strong Life science experience, able to articulate the best practices across life cycle system.
• Strong in Communication and able to articulate.
• Agile knowledge is a must including various Agile ceremonies & processes.
• Automation tools knowledge and experience in any one of automation tool.
• Hands on experience with Test Management & Defect Management tools like, XRAY, JIRA etc.
• Bachelor’s degree in Computer science or equivalent qualification.