DirectorSoftware Engineering

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The company is making strategic investments in new enterprise products and platforms to allow the company to meet its high-reaching global growth agenda. This position will lead a team in Operations Engineering organization, partnering with Global Commercial Services Engineering on their exciting journey to redefine the customer experiences powered by Global Commercial Services. We are looking for an enthusiastic, driven, and forward-thinking Engineering Director to help drive resiliency and high availability across Global Commercial Services.

Responsibilities

• Implement software development practices to build observability, alerting, tracing, automation and self-healing capabilities to maintain the highest levels of platform availability.
• Lead 24x7 production support for the environment to quickly restore service during impacts.
• Drive accountability for quality aspects in release, system performance, platform availability, operational efficiency, risk management, information security and data management.
• Champion and drive cross-organizational development efforts for the optimization of application monitoring and resiliency capabilities.
• Nurture an environment of innovation and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes.
• Implement tools, automation and processes to ensure software is released in a streamlined and reliable manner from development to production.
• Adhere to compliance targets and enterprise security standards.
• Act as forward-thinking leader and remain current on modern technology-leading trends.
• Attract, retain and grow top talent, providing guidance, career development and mentorship to team members.

Qualifications

• Technical Excellence Prerequisite - Candidate are required to pass the Tech Bar Evaluation for Engineering Director, either Software Development or SRE, to be considered for this position