Documentation Specialist / Technical Writer

WHO WE ARE

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

ABOUT THE OPPORTUNITY

As a potential Documentation Specialist/Technical Writer, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals in support of a client in the Tallahassee, FL area. This potential role will support the program by serving as the primary communication conduit for translating complex technical and business information into clear, accurate, and accessible documentation. Join us and be part of our mission to make a difference!

SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Technical Documentation Development:

• Develop, maintain, and manage comprehensive IT documentation.
• Translate technical or complex information into clear, concise materials for diverse audiences.
• Produce technical publications, such as instructional guides, manuals, and product documentation, in collaboration with Development, Quality Assurance (QA), and Technical Support teams.

Quality Review and Information Gathering:

• Review, critique, and edit documentation, including design documents, programmer notes, and system overviews.
• Interview subject matter experts and technical staff to gather information and develop structured content.
• Research drawings, design reports, specifications, and related materials to ensure documentation accuracy and completeness.
• Follow standardized practices to ensure the quality and integrity of all project artifacts.

Business Analysis and Requirements Documentation:

• Lead or assist in business requirement gathering sessions.
• Work closely with customers, stakeholders, and IT developers to document business requirements.
• Produce As-Is, To-Be, and other business analysis documentation.
• Develop and support implementation of business process improvement recommendations.
• Make sure that all project artifacts adhere to PMO standards as well as Chapter 60GG-1 of the Florida Administrative Code (F.A.C.).

Stakeholder Communication and Project Support:

• Serve as the principal liaison with users and project team members.
• Manage expectations of diverse stakeholders and prepare briefings for executives.
• Work independently within a cross-functional team environment.
• Support project coordination activities and maintain comprehensive documentation for project planning and execution.

MINIMUM QUALIFICATIONS:

• A bachelor's degree from an accredited college or university in Computer Science, Information Systems, Technical Writing, Business Administration, or a related field, or three (3) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
• A minimum of three (3) or more years of business or technical writing experience and a working knowledge of multiple software and graphics packages.
• A minimum of five (5) or more years of experience working as an IT Business Analyst or similar role using both Agile and Waterfall methodologies.
• Demonstrated experience with business and technical requirements analysis, business process modeling or mapping, and methodology development.
• Ability to document user stories and write business IT system requirements.
• Experience coordinating business users, technical staff, and architects to analyze and define future operation needs based on use case and analysis of alternatives.
• In-depth knowledge of business process design and re-engineering.
• Ability to coordinate project teams and effectively meet overall objectives.
• Experience communicating and working within cross-departmental teams, demonstrating strong collaborative skills.
• Excellent computer skills, including Microsoft Word, Visio, PowerPoint, and Excel.
• Experience preparing status reports and providing management briefings.
• Ability to provide excellent leadership and negotiation skills.
• Strong organizational, project management, writing, and editing skills.
• Experience with meeting facilitation and documentation.
• Candidates must be U.S. Citizens successfully complete a Level II Background Check.

DESIRED QUALIFICATIONS:

• Proficiency in business intelligence tools (e.g., Power BI, Tableau), data analysis software (e.g., Structured Query Language, Python, R, Statistical Analysis System), project management software (e.g., MS Projects, JIRA Software, Trello), and databases and Enterprise Resource Planning (ERP) systems.
• Certifications such as the Certified Business Analysis Professional (CBAP) or the Project Management Institute (PMI) Professional in Business Analysis (PMI-PBA).
• Familiarity with software development lifecycle (SDLC) methodologies, such as Agile, Scrum, or Waterfall.
• Experience working on state or federal government projects.
• Experience working with technical programming teams.
• Demonstrates a proactive and positive attitude, taking the initiative to solve complex problems.
• Strong communication skills to effectively communicate with diverse stakeholders.
• Knowledge of IT standards and security in a criminal justice environment.
• Positive team player with a high-energy level and diligent work ethic.
• Ability to meet or exceed deadlines, thrive in a fast-paced environment, and organize and prioritize activities.

We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at www.greentreegroup.com. Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.

Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.

Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position.

Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.

Top Benefits

Core Benefits 100% paid by Greentree:

• Employee Medical Premium on the High Deductible Health Plan (HDHP)
• Basic Life Insurance and AD&D
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Health Reimbursement Account (HRA)
• 401(k) Match
• Job-Related Certifications
• Training Programs

Elected Benefits:

• Medical
• Dental
• Vision
• HSA
• FSA
• Voluntary Term Life
• 401(k) (Roth and Pretax available)

Time Off:

• PTO
• Flexible Schedules
• Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.

Paid Training and Development:

We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.