Donor Recruiter

About

An opportunity has become available for a Donor Recruiter. The incumbent will be responsible to recruit and educate all donors ensuring targets are met, to maintain a sustainable and safe blood supply.

Responsibilities

• Customer Stakeholder

  • Participates in donor recruitment pilot studies which may be run at specific blood drives.
  • Attends to donor queries and complaints, and reports follow‑up required to Donor Relations Practitioner.
  • Provides feedback to the Donor Relations Practitioner and Donor Educator related to educational needs (e.g., talks required).
  • Assists with arranging donor marketing functions such as media launches, donor awards and controller functions.

• Internal Processes

  • Delivers advertising material (flyers, posters, banners, boards) prior to the blood drive when required.
  • Makes contact with the blood‑drive controller/peer promoters and confirms that all arrangements are in order.
  • Arranges a more suitable venue in conjunction with the clinic supervisor if the venue provided on the day is not suitable and includes information on the recruiter’s report form.
  • Displays advertising material and directional arrows to enhance visibility of the blood drive.
  • Recruits and educates blood donors to ensure collection targets are met.
  • Highlights risk‑behaviour posters to donors to ensure a safe, quality blood supply.
  • Receives and welcomes blood donors on their arrival at the blood drive in a friendly and professional manner.
  • Puts donors at ease to ensure they have a good donation experience.
  • Issues donor information pamphlets and ensures that donors understand the need to read and comprehend the information.
  • Monitors the flow of the blood drive with guidance from the clinic supervisor to reduce waiting time.
  • Offers refreshments to donors as required and deals with customer‑service questions.
  • Refers all medical questions to the Clinic Supervisor.
  • Assists with setting up and packing up of the blood drive, and ensures the venue is left in good order.
  • Promotes all campaigns to donors and provides feedback to the Donor Relations Practitioner.
  • Assists in arranging branch promotions, shows and exhibitions.

• Learning and Growth

  • Submits weekly donor recruitment report to the Donor Relations Practitioner and makes recommendations to improve performance of the blood drive.
  • Updates personnel file regularly and ensures all relevant SOPs are read and understood, and competencies completed where required.
  • Attends required meetings and appropriate training sessions to remain informed of current field‑related developments and promote knowledge sharing.

Requirements

• Education

  • Grade 12
  • Marketing/Public Relations Certificate (minimum 6 months)

• Licenses & Skills

  • Driving licence – Code B (manual)
  • Computer literacy: MS Office

• Experience & Knowledge

  • Experience and knowledge requirements: N/A
  • Understanding of relevant legislation; knowledge of relevant company procedures.