Duck Creek Business Analyst (Commercial Auto / Management Liability/Casualty Products)

Core Responsibilities

• Possess strong domain expertise in Commercial Auto and/or Management Liability insurance products, including coverages, endorsements, exclusions, rating factors, underwriting rules, and regulatory requirements within the Casualty LOB.
• Leverage prior experience across policy lifecycle functions such as New Business, Renewals, Endorsements, Cancellations, Reinstatements, and Rewrites within Duck Creek Policy, Rating, and Forms modules.

Requirements Analysis & Documentation

• Review and understand existing business rules documented in source requirement documents, legacy systems, and the Duck Creek configuration.
• Analyze current-state Duck Creek implementations, including product models, rating algorithms, underwriting rules, forms, and integrations.
• Document business rules clearly and concisely, mapping them to Duck Creek constructs such as:
  • Policies, Coverages, Options, and Modifiers
  • Underwriting Rules and Authority Profiles
  • Rating Worksheets and Rate Tables
  • Eligibility and Validation rules
• Identify gaps, ambiguities, or inefficiencies in current rules and processes and propose optimized solutions aligned with business goals.

Functional & Technical Requirement Development

• Transform business requirements into detailed functional specifications for:
  • Duck Creek configuration teams (Policy, Rating, Billing, Forms)
  • .NET application development teams for custom extensions, integrations, and APIs.
• Develop and maintain:
  • Functional Requirement Documents (FRDs)
  • Business Requirement Documents (BRDs)
  • User Stories and Acceptance Criteria (Agile/Scrum environments)
• Map business rules to Duck Creek capabilities, identifying when out-of-the-box configuration vs. custom development is required.

Change Management & Production Support

• Support deployment activities by validating production readiness and assisting with release documentation.
• Provide post-production support by analyzing issues, reviewing rule behavior, and working with development teams on resolution.
• Assist in product upgrades, enhancements, and regulatory changes impacting Commercial Auto or Management Liability products.

Communication & Documentation Skills

• Demonstrate excellent written and verbal communication skills for interacting with business users, technical teams, and leadership.
• Create clear, structured documentation that can be easily understood by both technical and non-technical stakeholders.
• Effectively communicate complex insurance and system concepts in a simplified and actionable manner.

Desired Skills & Experience

• Strong hands-on or functional knowledge of Duck Creek Suite (Policy, Rating, Billing, Forms preferred).
• Experience with Commercial Auto, Management Liability, or broader Casualty insurance products.
• Understanding of integrations between Duck Creek and external systems (e.g., rating engines, document management systems, third-party data providers).
• Familiarity with Agile/Scrum methodologies and SDLC processes.