Operations Analyst

About

Elevate your career with Maplesoft Group as a hybrid Operations Analyst in Mississauga, ON. This role specializes in supporting client benefits through effective collaboration and data management.

In the Operations Analyst role, you will play a critical role in ensuring high-quality service delivery for clients in the benefits administration sector. Your focused contributions will include managing inquiries, quality checking data interfaces, and collaborating with diverse teams to meet operational standards. This position allows for a hybrid work model, catering to both on-site and remote preferences.

Key Responsibilities

• Serve as the first point of contact for client inquiries
• Support execution and peer reviews of data processes
• Conduct acceptance testing for ongoing process improvements
• Ensure timely processing with global stakeholder collaboration
• Manage year-end reporting and operational support tasks

Requirements

• 2+ years experience in TPA or benefits operations
• CEBS designation or in progress preferred
• Knowledge of Excel for data analysis
• Strong communication and multitasking skills
• Attention to detail and quality assurance

Thrive in a supportive, flexible environment while enhancing your skills in this Operations Analyst role.