Dynamics 365 CRM Product Owner /Business Analyst

Job Description

• Bachelor’s degree in Business, Computer Science, Information Technology, Engineering, or related field.
• 4+ years of experience as a Business Analyst and/or Product Owner in Agile delivery environments.
• 3+ years experience with Microsoft Dynamics 365 Sales (Customer Engagement).
• Experience writing user stories and acceptance criteria and producing analysis artifacts (process maps, user journeys, workflow diagrams).
• Strong communication, stakeholder management, and root-cause problem-solving skills.
• Experience supporting testing/UAT and developing or facilitating training for end users.

Preferred Experience

• Background working with CE in an integrated environment where data is received from, and sent to, Dynamics 365 F&O.
• Experience working within the SAFe framework; SAFe PO/PM certification a plus.
• Experience with Microsoft DevOps (Azure DevOps) for backlog management and delivery traceability.
• Experience using AI tools to enhance business capabilities and team efficiency.
• Domain expertise with sales, marketing, business operations, finance and/or accounting; change management and analytics exposure.