Dynamics 365 Customer Service Architect

Job Description/ Responsibilities

• Lead technical design sessions and own the implementation of D365 Customer Service solutions.
• Provide technical oversight on key components such as:
  • Omnichannel for Customer Service, Customer Service Workspace
  • Unified Routing, Workstreams
  • Channel integration (voice, chat, social)
  • Microsoft Copilot and Virtual Agents
• Collaborate with Solution Architects to design integrations with backend systems and external services.
• Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
• Review code and ensure alignment with best practices and enterprise standards.
• Troubleshoot complex technical issues and provide proactive resolutions.
• Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
• Hands-on experience on Integration leveraging Azure Integration services

Years of Experience: 18.00 Years of Experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.