Dynmaic CRM

Architecture & Solution Design

• Define end‑to‑end CRM architecture using Dynamics 365, .NET frameworks, Power Platform, and Microsoft SaaS technologies.
• Ensure CRM solutions align with business goals, enterprise architecture standards, and security best practices.
• Provide technical leadership for CRM modernization, upgrades, and cloud‑based transformations.

Development & Customization

• Develop, maintain, and enhance CRM solutions using .NET (C#, ASP.NET, Web APIs), ensuring alignment with functional and non‑functional requirements.
• Customize Dynamics 365 by designing and implementing:
  • Forms, views, dashboards
  • Workflows and Power Automate flows
  • Plugins, custom entities, and business rules
• Establish reusable frameworks and coding standards for CRM development teams.

Integration & Automation

• Design and build integrations between CRM and:
  • Third‑party systems
  • Enterprise applications
  • Microsoft SaaS tools such as Power Apps, Power Automate, SharePoint, Azure services
• Lead API‑based integration strategies, including RESTful services and event‑driven architectures.

Performance & Scalability

• Analyze and optimize performance of .NET‑based CRM solutions and integrations.
• Ensure solutions meet high availability, scalability, and resiliency requirements.
• Oversee monitoring, logging, and proactive performance tuning.

Stakeholder Collaboration

• Collaborate with business stakeholders, product owners, and cross‑functional IT teams to gather requirements and translate them into technical designs.
• Act as the technical SME and advisor for CRM and Power Platform initiatives.
• Review and approve solution designs, code, and deployment strategies.

Governance & Documentation

• Maintain detailed solution architecture documents, integration diagrams, and design specifications.
• Ensure adherence to ALM, DevOps, and release management practices.
• Support audits, security reviews, and compliance requirements.