E-Commerce Operations & Marketing Manager

About

We are a rapidly growing retail and wholesale distributor of premium auto detailing and pressure washing supplies, and we are looking for a sharp, autonomous E-Commerce Operations & Marketing Manager to take the wheel of our daily online operations.

In this role, you won't just be tweaking a website or sitting behind a desk all day—you will be the heartbeat of our digital storefront, inventory ecosystem, and fulfillment pipeline. This is a unique opportunity for an entrepreneurial operator who wants a direct hand in growing a business and enjoys the variety of blending digital growth strategy with hands-on logistics.

Key Responsibilities

• Website Management: Maintain, optimize, and update our Shopify storefront (product listings, pricing, landing pages, apps, and conversion rate optimization).
• Digital Marketing: Execute and manage digital marketing campaigns (email flows via Klaviyo, basic meta/social ads, and seasonal promotions) to drive traffic and customer retention.
• Fulfillment & Shipping: Manage daily pick, pack, and ship operations for both B2C and B2B orders, ensuring pristine packaging and lightning-fast transit times.
• Inventory Control & Purchasing: Keep a hawk-eye on inventory levels, generate sales velocity data, run restock forecasting, and place purchase orders with vendors so we never stock out during the busy season.
• Customer Support: Handle incoming customer inquiries regarding order status, product technical questions, and shipping anomalies with stellar professionalism.

What We Are Looking For

• Experience: 2+ years of hands-on experience managing a Shopify store (Klaviyo, shipping apps like ShipStation, and inventory management software experience is highly preferred).
• Niche Knowledge: A passion for or deep understanding of the auto detailing or pressure washing industries is a massive plus. You need to understand what our customers are buying.
• The "Get It Done" Mindset: This is a hybrid desk/warehouse role. You must be comfortable working on marketing analytics for one hour and packing heavy boxes of chemical gallons the next.
• Detail-Oriented: Missing a digit on a restock order or mislabeling a chemical can cost thousands. High attention to detail is non-negotiable.
• Self-Starter: We don't micromanage. You need to be someone who spots a problem (like an upcoming inventory shortfall) and fixes it before being asked.

Pay

$61,856.57 - $82,450.93 per year

Work Location

In person