Electrical Technical Lead / Service Manager

About MVP Air Conditioning, Heating, Plumbing and Electric

Join the trusted team at MVP, a leading provider of exceptional residential services in the Kansas City area. We aren’t just looking for an electrician; we are looking for a technical authority and a mentor.

As our Electrical Technical Lead / Service Manager, you will be the backbone of our electrical division, ensuring safety, quality, and the professional development of our growing team. If you are a Master or Journeyman Electrician who excels at troubleshooting complex issues and leading others to success, we want you at the helm.

Job Description

The Electrical Technical Lead / Service Manager is a high-impact, "player-coach" leadership role. You will manage high-level residential installations and repairs while providing technical oversight, field training, and quality control for our entire electrical team. This role requires a "lead by example" approach, ensuring all work exceeds National Electrical Code (NEC) standards and that our "customer-first" philosophy is upheld on every job site.

Key Responsibilities & Leadership Duties

Technical Authority & Troubleshooting

• Act as the "Senior Expert" for complex troubleshooting, panel upgrades, and high-stakes residential repairs that require advanced diagnostic skills.
• Provide real-time technical support to field technicians over the phone or in person to resolve roadblocks quickly.

Field Training & Mentorship

• Lead regularly scheduled "ride-alongs" with junior technicians and apprentices to provide hands-on training.
• Ensure the "MVP Standard" of workmanship is consistent across the fleet, bridging the gap between technical skill and elite customer service.

Quality Assurance & Compliance

• Conduct random job site inspections to ensure strict adherence to the National Electrical Code (NEC), OSHA safety standards, and local building codes.
• Manage the relationship with local inspectors and secure necessary permits to ensure 100% compliance.

Operational Performance

• Work with management to monitor departmental KPIs, including efficiency, callback rates, and material waste.
• Partner with the General Manager to identify technical solutions that improve department profitability and labor utilization.

Customer Advocacy

• Step in to assist with high-level customer consultations, explaining complex electrical needs and repair options in a professional, educational manner.

Digital Workflow

• Ensure all team members are accurately utilizing company technology (ServiceTitan) for work orders, invoices, and material logs.

Qualifications

Required Qualifications

• Licensure: Current Master or Journeyman Electrician License valid in Kansas and Missouri is required.
• Leadership: Minimum of 2+ years in a lead tech, foreman, or supervisory capacity within the residential sector.
• Technical Mastery: Expert-level knowledge of 120/240V systems, grounding, bonding, and NEC requirements.
• Communication: Exceptional ability to coach team members and communicate value to homeowners.
• Mobility: Valid Driver's License and a clean driving record (MVR).

Preferred Qualifications

• Experience building or scaling a residential electrical department.
• Proficiency with EV charger infrastructure and standby generator installations.
• Familiarity with smart home integration and low-voltage systems.

Benefits & Compensation

MVP offers a premium compensation package for our leadership tier:

• Competitive Pay: High-tier base pay plus performance-based incentives tied to departmental metrics.
• Support & Resources:
  • Premium Company Service Vehicle (take-home) with a fuel card.
  • Company-provided iPad/iPhone and top-tier diagnostic equipment.
  • Professional development and support for licensing/renewals.
• Comprehensive Benefits:
  • Medical, Dental, and Vision insurance.
  • 401(k) plan with a generous company match.
  • Paid Time Off (PTO) and paid company holidays.

Fountain Comfort Group and its group of companies are proud to be Equal Opportunity, Affirmative Action, Veteran-friendly employers. All offers are contingent upon a background check and MVR review.