Head of EMEA

About Pylon

AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES.

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

We’re backed by a16z, BCV, General Catalyst, Y Combinator.

Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

Company

• Series B, $51M raised
• Backed by a16z, BCV, General Catalyst, Y Combinator
• 90+ employees
• Offices in San Francisco, NYC, and London (soon!)

The Role

We're opening a London office and need the person who's going to build it. Someone who can personally close EMEA deals and hire the team around them — who's done both before and wants to do it again, or is ready to take on the challenge.

What You'll Do

• Own the EMEA pipeline and revenue targets. Carry a personal quota and close deals yourself. This is a player-coach role — you are not delegating selling while the team gets built.
• Hire and manage the first EMEA AEs, CSMs, and support engineers for timezone coverage. You are building the org from scratch, which means you are also recruiting.
• Adapt Pylon's sales playbooks for European buyers — procurement cycles, GDPR sensitivity, and how selling to support and CX leaders differs in EMEA.
• Set up the London office. Start with co-working, then move into dedicated space as the team grows. Own local employment setup (EOR initially), vendor relationships, and the office budget.
• Be the voice of EMEA back to SF — relay product feedback, competitive intel, and regional feature requests.
• Partner with product on localization and compliance needs — data residency, GDPR, and whatever else European buyers ask for.

Why Now

We've proven the model in North America. The next phase is international expansion — and London is the beachhead. This role is how Pylon becomes a global company.

Requirements

• 5–10+ years selling B2B SaaS in EMEA — you have personally closed deals and understand how European procurement actually works
• Built a team from scratch — hired, managed, and developed GTM reps; not just carried a bag your whole career
• An existing network in the UK/EMEA tech ecosystem you can actually activate, for both pipeline and recruiting
• Comfortable doing everything from booking office space to running an enterprise QBR in the same week
• Based in London and willing to work in-person — we are building an office culture here, not a remote setup

Nice to Haves

• Experience at a US company expanding into EMEA — you know what it feels like to be the first person on the ground

This Role Might NOT Be For You If

• You want to manage a team without carrying a quota yourself — the first 6 months are about proving the EMEA sales motion, and that requires you to sell
• You are looking for an established playbook or support infrastructure — we are building it, which is exciting but messy
• You have only ever been an individual contributor and have not hired or managed before — we need someone who can do both

Our perks

• 🏥 Fully covered medical, dental, and vision insurance for employees
• 🏦 401(k) retirement plan
• 🚆 Commuter benefits
• 🌱 Parental leave
• 🏝️ 14 company holidays + unlimited PTO
• 🗺️ Annual offsite
• 🍽 Lunch, dinner, and snacks at the office
• 🏋️ Fitness stipend

More about Pylon

• Funding: Series B led by a16z and BCV ($51M total raised)
• Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas
• Team: Currently 90 and growing!