Emergency Communications Operations Manager

About the Role

The Department of Public Safety Communications and Emergency Management (PSCEM) is hiring an experienced emergency communications professional with strong organizational and leadership skills, inspirational people skills, and a passion for public service to support the Emergency Communications Center (ECC) as the Emergency Communications Operations Manager.

The ECC provides assistance to the public by receiving and processing 9-1-1 emergency and non-emergency calls; and dispatching police, fire, and emergency medical service units in a prompt, efficient, courteous, and professional manner.

Responsibilities

• Manage and oversee day-to-day operations of the Emergency Communications Center (ECC) and supervise the operational readiness of supervisors to ensure the ECC is properly staffed at all times.
• This fast-paced, challenging position will report to the ECC Deputy Administrator implementing initiatives and work elements in support of the ECC goals, priorities, and mission.
• The Emergency Communications Operations Manager will provide direct supervision to the ECC Supervisors and indirect supervision to the Public Service Telecommunicators (PSTs).

About the Team

This is an exciting opportunity to work in a progressive, state-of-the-art and forward-thinking ECC which has been recognized as a leader in providing critical emergency communications services through innovative measures.