Program Manager

About

VRMO is focused on making Amazon the safest and most trusted place on Earth by protecting the innocent and preventing the malicious. The VRMO EET team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the skills and knowledge to deliver excellence daily. We are seeking a highly motivated Program Manager to join our team and support a positive VRMO employee experience. You will be responsible for managing and coordinating various projects and initiatives to improve the employee experience. Your focus is to ensure managers and associates receive information that helps them to grow and succeed in their role. You will directly support the platform we use to deliver updates, team events, and learning opportunities to VRMO Support Operations employees globally. You will work closely with cross‑functional teams and stakeholders to ensure the successful execution of projects. The ideal candidate will demonstrate ownership, willingness to dive deep, and maintain focus on delivering results. You will be responsible for planning, executing, managing, and measuring employee experience projects that align with our business objectives. You will be a steward of the employee experience, and help deliver as we strive to be Earth’s Best Employer.

Key Responsibilities

• Manage projects from inception to completion, including small, medium, and large‑scale projects across the VRMO functions. Develop detailed project plans and schedules, identify resources needed, and assign responsibilities.
• Continuously monitor project progress, track milestones and deliverables, and ensure timelines and budgets are met.
• Proactively identify and resolve issues, including escalations when obstacles or blockers arise.
• Assist with employee research initiatives that help us identify pain points and opportunities to improve our products and strategies.
• Dive deep into engagement data to surface trends, opportunities, and successes.
• Write status report documents for internal and leadership review of current projects and strategic priorities.

Basic Qualifications

• Experience defining program requirements and using data and metrics to determine improvements.
• 3+ years of program or project management experience.
• 3+ years of working cross‑functionally with tech and non‑tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree.
• Knowledge of Photoshop, video editing, and related tools.

Preferred Qualifications

• 3+ years of driving end‑to‑end delivery, and communicating results to senior leadership experience.
• 3+ years of driving process improvements experience.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.