End User Engineer

Responsibilities

Application Packaging:

• Develop, build, and maintain application packages for deployment from SCCM as well as Intune.
• Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
• Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

Intune Administration:

• Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.
• Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.
• Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.

SCCM Administration:

• Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
• Deploy, maintain, and upgrade Task Sequences for PXE imaging process.
• Implement and manage SCCM scheduled deployments, compliance and reporting.

Technical End User Support:

• Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
• Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
• Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.

Collaboration and Knowledge Sharing:

• Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.
• Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.
• Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.

Education and Experience:

Minimum Education and Experience Requirements

• Bachelor of Science degree and two years of experience OR a combination of education and experience
• Excellent verbal and written communication skills.
• Previous IT work lead experience is preferred.
• Previous IT experience in government is preferred.

Skills Requirements:

Required Skills, Knowledge and Abilities

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
• Knowledge of current trends and developments in network-based communications systems.
• Knowledge of computer-based communications protocols.
• Skill in developing database queries and generating reports.
• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
• Ability to analyze, apply logic and solve technology problems.
• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
• Ability to write detailed technical reports and analyses.
• Ability to develop a working knowledge of computer systems software and operating systems.
• Ability to develop systems software and systems software testing procedures.