End-User Support Engineer (Krakow Office)

About

In this role you will provide hands-on IT support to staff, both onsite at the Krakow office and remotely. You will install, configure, and maintain hardware, printers, scanners, and software to keep staff productive. You’ll coordinate with service providers and network engineers to resolve issues and maintain service levels. You will manage incident tickets and oversee essential IT infrastructure, including meeting room tech and server room operations. This is a hands-on, collaborative role that shapes day-to-day IT service delivery in a dynamic environment.

Responsibilities

• Provide technical support to end users onsite and remotely
• Install and configure hardware, operating systems, printers, and scanners
• Coordinate with service providers and network engineers for issue resolution
• Maintain and support meeting room technology and equipment
• Ensure service level agreements and ticket response times are met
• Install, update, and troubleshoot software applications
• Manage and resolve incident tickets efficiently
• Oversee server room operations and maintenance
• Organize and manage IT equipment cabling
• Follow IT-related work instructions and procedures
• Maintain and update hardware inventory records

Key requirements