Endpoint Systems Analyst – Student Worker

About SAIT

Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next.

The Opportunity

Job classification: W6000 - Student Worker

Salary range: $18.22

Position End Date: March 31, 2027

Deadline to apply: 4:00PM, May 1, 2026

The Endpoint Systems Analyst – Student Worker supports the ongoing health, security, and compliance of institution‑owned endpoint devices used by faculty, staff, and students. Working under the guidance of senior Endpoint staff, the student focuses on monitoring device compliance and health, identifying non‑compliant or inactive devices, assisting with initial remediation activities, and supporting incident and service request tickets through the institution’s IT service management platform.

This role provides practical experience with enterprise endpoint management and security tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft Intune, Microsoft Defender for Endpoint, and ServiceNow, while operating within defined procedures and escalation paths. The position is designed to complement an enrolled student’s academic schedule and offers experiential learning aligned with institutional security standards, operational best practices, and customer service expectations.

Please note that this position is open exclusively to candidates who are currently enrolled as SAIT students.

How You'll Contribute

Endpoint Management & Security

• Assist with monitoring endpoint health and compliance using enterprise management tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune.
• Identify non‑compliant or unhealthy devices, including systems with outdated configurations, missing patches, or inactive / malfunctioning SCCM clients
• Review and track devices that have not checked in within expected timeframes and perform initial remediation steps in accordance with documented procedures.
• Support endpoint remediation activities, such as client repairs, policy refreshes, patch re‑evaluation, and guided corrective actions, escalating complex issues as required.
• Assist in reviewing Microsoft Defender for Endpoint reports to identify device vulnerabilities, security posture gaps, and remediation opportunities.
• Escalate security‑related concerns, repeated non‑compliance, or unresolved health issues to senior Endpoint Systems staff following established escalation paths.
• Perform basic troubleshooting and remediation of hardware, operating system, and application issues.
• Assist with endpoint‑related operational tasks and small projects as assigned.
• Support peak periods such as semester start‑ups, onboarding, and campus technology initiatives.

Documentation & Knowledge Management

• Assist with incident and service request tickets in ServiceNow, including updating ticket status, documenting findings, performing assigned remediation steps, and escalating issues in accordance with established workflows.
• Document procedures, technical steps, and troubleshooting guides.
• Contribute to knowledge base articles and update internal documentation to support consistent service delivery.
• Follow established IT service management (ITSM) documentation practices.

What You Bring

• Must be a current SAIT student enrolled in and returning to a program in Computer Science, Information Technology, or a IT related field
• Experience supporting desktop, laptop, and mobile devices, including basic hardware troubleshooting, operating system issues, and application support preferred.
• Experience following documented procedures, knowledge base articles, and escalation paths in an IT support setting preferred.

Skills

• Able to work effectively both independently and within a technical team, using sound judgment to escalate issues that fall outside defined support scope.
• Proficient with Windows and/or macOS environments, with the ability to troubleshoot common operating system and user‑level issues.
• Exposure to enterprise endpoint management platforms such as Microsoft Intune or MECM/SCCM through coursework, labs, co‑op placements, or hands‑on experience.
• Strong customer‑focused mindset, consistently prioritizing user needs and delivering supportive, solutions‑oriented service.
• Demonstrates professionalism in all interactions, maintaining reliability, accountability, and a positive service attitude.
• Clear and effective communicator, able to translate technical concepts into user‑friendly language.
• Shows empathy and patience when supporting faculty, staff, and students, ensuring a respectful and inclusive support experience.

About SAIT

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters. Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.