Engagement Manager

About Decision Inc.

Decision Inc. is a leader in enabling its clients to make better decisions, faster. The Company's foundation is built in technology; however, what makes us unique is our understanding of effective decision making.

We represent the following leading global technology brands and are experts in the implementation, support and execution of these technologies: Microsoft Dynamics 365 ERP, Dynamics 365 Business Central and Dynamics 365 Customer Engagement.

Responsibilities

Team

• The Development/Career Plan for individual junior team members
• Measuring of individual KPIs against scorecard for junior team members
• Ensuring the necessary skills and certifications of your team, stay relevant with new skills and certifications.
• Monitoring and maintaining staff loyalty & employee satisfaction for your team members

Clients

• Performing account management activities within your client base
• Actively engaging with your clients on new project work
• Identifying and driving on-sell/up-sell within your clients
• Preparing and managing action plans for your clients
• Identifying and assisting with new leads and opportunities
• Performing project scoping activities (new and existing clients)
• Preparing realistic timelines & costing for new projects
• Write proposals and respond to RFP's

Delivery

• Full accountability for all projects within your clients
• Ensuring project quality
• Project profitability in line with scorecard
• Address client issues.
• Maintain team utilization in line with organizations needs
• Achieve high degree of client satisfaction in line with NPS

Requirements

• Relevant Degree
• Minimum 8 Years' experience in a consulting environment
• Minimum 5 Years in a leadership role, demonstrating the ability to manage teams, drive initiatives and deliver results effectively
• Knowledge of Microsoft Business Application tools (MS Dynamics or related ERP)
• Strong problem solving skills and good communication skills, both written and verbal
• Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people
• Ability to successfully manage and strong relationships with a team and clients
• Effective planning and organizational skills
• Passionate and ambitious to deliver on the company's strategic plan
• Good communication, managerial and leadership skills are a must
• Great technical ability is advantageous
• Ability to quickly understand new business environments is essential