Engagement Manager - Fraud Strategy

About Us

We are looking for 8+ years experienced Debit Card Fraud Strategy professionals to support a US-based client. The role involves end-to-end ownership of fraud monitoring, strategy development, performance management and loss optimization across debit card transactions, with a strong focus on real-time decisioning and post-authorization fraud controls.

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Required Domain Experience

• 8+ years of hands-on experience in Debit Card Fraud Strategy or Fraud Analytics
• Strong understanding of US retail banking fraud landscape
• Experience with authorization and post-authorization fraud strategies

Fraud Strategy & Risk Management

• Design, optimize, and monitor debit card fraud strategies across:
  • Card-present (CP) and card-not-present (CNP) transactions
  • ATM fraud, POS fraud, e-commerce fraud, and account takeover-linked debit activity
• Develop and fine-tune rules-based and score-based strategies to balance fraud losses, false positives, and customer experience
• Drive fraud loss reduction initiatives while maintaining approval and customer satisfaction KPIs
• Perform root-cause analysis on fraud spikes, emerging attack patterns, and vendor performance issues
• Identify emerging fraud trends such as BIN attacks, merchant breaches, synthetic identity-linked debit misuse, etc.

Technical & Analytical Skills

• Strong proficiency in MS Excel
• Strong proficiency in SQL for large-scale data extraction
• Hands-on experience with Python for analytics