Engineering Operations Manager

Introduction

As the Engineering Operations Manager, you will lead engineering operations across the Mid-Hudson Valley (MHV) and broader Americas region. This role requires a strategic leader, while operating in a fast pace environment with a deep technical expertise in facilities management, particularly in mechanical and electrical systems. You will drive operational excellence, foster cross-functional collaboration, and ensure service delivery meets IBM’s high standards.

Your Role And Responsibilities

Strategic Leadership & Operational Support

• Lead a team of electrical and mechanical engineers; serve as the subject matter expert for the market
• Build trusted relationships with internal and external stakeholders, proactively solving challenges and driving improvements
• Develop deep client business intelligence to anticipate needs and deliver strategic value
• Ability to respond and provide resolution in a 24x7 critical environment
• Oversee operations of mechanical, electrical, critical environments, and fire/life safety systems for a diverse portfolio
• Ensure compliance with preventative maintenance program that is completed by the service provider
• Optimize SOPs and implement best practices across the portfolio

Cross-Functional Collaboration

• Partner with the on-account service providers, SMEs, CIO teams, Space & Occupancy, IT, Security, EHS, and strategic vendors.
• Support regional initiatives while maintaining consistency and quality across the Americas
• Translate complex technical requirements into actionable business solutions.
• Lead continuous improvement initiatives to enhance service delivery and efficiency.
• Participate in the capital planning for the portfolio and act as engineering MSE on capital projects

Preferred Education

• Technical Diploma

Essential Requirements

Required Technical and Professional Expertise

• 10+ years in senior-level Facilities Engineering role or technical leadership roles.
• Subject matter expertise in hard services within facilities management or critical infrastructure environment.

Technical Excellence

• Strong knowledge of mechanical, electrical, critical environment systems, and local codes.
• Experience with contracts, budget, schedule, and construction projects.

Leadership & Strategic Thinking

• Exceptional team leadership and talent development skills.
• Strategic thinker with the ability to connect technical solutions to business outcomes.

Preferred Technical And Professional Experience

Technical Expertise

• Professional Engineer License is a plus.
• Ability to balance business needs with real estate objectives.
• Skilled in managing client sensitivities and escalation protocols.
• Bachelor’s degree in Engineering or equivalent technical discipline.
• Proven experience managing diverse facilities across multiple regions.
• Demonstrated success in delivering complex engineering programs.
• Analytical mindset with a data-driven approach to problem-solving.