Engineering Quality Manager - Build Structure. Own Supplier Quality. Protect System Reliability.

Company Overview

At Pack-Smart Inc. Automation, creativity and innovation are at our core. We’re a global leader in high-speed automation solutions for the packaging, print, and converting industries. For over two decades, we’ve been pushing the boundaries of engineering excellence with a focus on quality, speed, and precision. Our collaborative culture is built on empowering diverse perspectives, fostering learning, and creating inclusive opportunities for all team members.

Pack-Smart automated equipment is designed, built, and shipped from our manufacturing facility in Concord, Ontario.

Job Description

The Engineering Quality Manager is responsible for building, leading, and enforcing a structured, end-to-end quality function across the full project lifecycle — from design and machining through assembly, qualification (FAT/SAT), customer delivery, and field service. This is both a hands-on and strategic role: you will define the system, set the standards, and personally drive their execution across every department.

This role establishes a measurable, repeatable, and accountable quality framework that ensures all systems, components, processes, and products meet defined customer requirements, engineering intent, and applicable compliance standards. The Engineering Quality Manager is the independent voice of quality at Pack-Smart and plays a central role in advancing a zero-defect culture, reducing rework, and protecting long-term system reliability.

Salary Range: $90,000 - $120,000 CAD • Requests outside of the salary range is available and determined by interview process*.

Key Responsibilities:

I. Quality System Ownership

• Define and implement an end-to-end quality strategy spanning engineering, manufacturing, deployment, and field service
• Establish a single source of truth for quality metrics, inspection standards, and acceptance criteria
• Champion a zero-defect mindset and embed quality accountability across every department

II. Supplier & Incoming Quality

• Define supplier qualification standards and audit ongoing supplier performance
• Validate incoming parts and materials against engineering drawings, tolerances, and specifications
• Review supplier inspection reports and ensure all incoming materials meet specifications before release to production

III. Engineering Quality & Design Control

• Verify that functional specifications are complete, clear, and approved prior to design release
• Participate in design reviews and apply quality gates at each stage of the engineering process
• Maintain traceability between customer requirements, design outputs, and validation activities

IV. Inspection, Validation & Process Control

• Develop and maintain inspection protocols across machined components, electrical and electronic systems, additive manufactured parts, mechanical assemblies, and final machine systems
• Implement incoming, in-process, and final inspection gates with clear pass or fail criteria
• Apply statistical process control (SPC) where applicable and establish repeatable processes with defined tolerances and control limits
• Develop and execute structured Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) procedures with defined acceptance criteria

V. Root Cause & Corrective Action

• Lead failure analysis and root cause identification across all systems and departments
• Implement structured corrective and preventive action (CAPA) workflows
• Ensure all failures are documented, traceable, and resolved with permanent, verified fixes

VI. Field & Customer Quality

• Track field failures, service data, and customer complaints to identify recurring issues and improvement opportunities
• Close the loop between field performance and design, manufacturing, and supplier improvements
• Ensure installed systems meet defined performance and reliability expectations post-delivery

VII. Continuous Improvement & Documentation Discipline

• Establish and enforce documentation standards across all quality activities — if it is not recorded, it did not happen
• Introduce preventive quality controls and lifecycle quality gates across projects
• Stay current with industry innovations, evolving standards, and emerging quality technologies, and apply them where they strengthen Pack-Smart's systems

Qualifications:

Education & Experience:

• Degree in Engineering (Mechanical, Electrical, Manufacturing, or a related discipline)
• 5+ years of experience in quality, manufacturing, or engineering leadership roles
• Direct experience in machine building, automation systems, or high-precision manufacturing environments
• Proven track record of reducing defect rates and implementing scalable quality systems
• Experience leading cross-functional initiatives and driving accountability across teams

Technical Knowledge:

• Strong working knowledge of precision machining, tolerancing, and GD&T
• Familiarity with electronics and control systems used in industrial automation
• Understanding of additive manufacturing processes, capabilities, and limitations
• Experience with mechanical assembly, system integration, and packaging or production environments
• Solid grounding in metrology, measurement systems, and inspection tooling
• Familiarity with vision inspection and automated quality systems is an asset
• Working knowledge of failure modes, reliability engineering, and FAT/SAT processes

Core Competencies

• Data-driven decision maker with a structured, disciplined approach to execution
• Strong ownership mindset — comfortable holding engineering, production, and suppliers to defined standards
• Confident communicator who can defend quality standards while collaborating constructively across teams
• Willingness to challenge existing practices and drive improvements where standards fall short
• Clear, factual, and respectful when raising issues or escalating concerns

Why Join Pack-Smart Inc.?

• We Care for YOU: We focus on developing, empowering, and energizing our team through coaching, treat days, and team events.
• Competitive Total Rewards: Enjoy a competitive starting salary, paid vacation, comprehensive health and dental benefits, and numerous store discounts.
• Modern Work Environment: Experience a safe and dynamic workplace that emphasizes inclusion, learning, and collaboration.
• Innovative Culture: Join a team that thrives on interdisciplinary collaboration and a passion for advancing the world through technology.

Location:

Our headquarters is based in Concord, Ontario. A hub for advanced manufacturing with access to urban amenities, close to highway 400 and 407. There is free parking available on-site. Our facility is clean with great lighting, fostering innovation and collaboration!

Ready to Engineer the Impossible?

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request during the hiring process.

Apply now, and let’s engineer a better future together!

🔗 Learn more at: https://packsmartinc.com

📺 See our work in action: YouTube - Pack-Smart Solutions