Enterprise Account Manager

About Giftogram

Giftogram is the modern platform for corporate gifting and digital rewards — trusted by HR leaders, marketers, and enterprise teams to send appreciation, recognition, and incentives at scale. With thousands of brand redemption options, deep integrations with tools like HubSpot, Salesforce, Slack, and Workday, and a team obsessed with customer experience, Giftogram makes it effortless to say thank you in a way that actually means something.

THE OPPORTUNITY

We're looking for an Enterprise Account Manager who knows how to grow — not just maintain. You'll own a portfolio of large enterprise accounts (5,000+ employees), building the kind of deep, multi-threaded relationships across HR, Finance, and Procurement that turn satisfied customers into long-term, expanding partnerships.

You'll be the primary driver of net revenue retention and expansion within your book of business, combining consultative selling, organizational intelligence, and relentless follow-through. And because we're a company that genuinely believes great work deserves recognition, you'll find that what you contribute here gets noticed — and rewarded.

What You'll Do

• Own a portfolio of enterprise accounts (5,000+ employee companies), serving as their primary strategic partner at Giftogram.
• Drive upsell and cross-sell revenue by deeply understanding each account's organizational structure, business objectives, and reward program maturity.
• Build and maintain multi-threaded relationships across HR, Finance, Procurement, and C-suite stakeholders — not just a single point of contact.
• Conduct regular business reviews, ROI conversations, and strategic planning sessions to deepen customer investment in the platform.
• Identify and navigate internal champions, budget holders, and decision-makers using enterprise-grade account planning and political mapping.
• Collaborate cross-functionally with Customer Success, Marketing, and Product to ensure seamless account experiences and feed market insights back into the roadmap.
• Consistently meet and exceed quarterly expansion quotas, with performance rewarded through accelerators above target.
• Accurately forecast pipeline and expansion opportunities in CRM (Salesforce / HubSpot) with discipline and rigor.

What We're Looking For

• 3+ years of B2B account management or enterprise sales experience, with a demonstrated track record of expansion and upsell.
• Proven success working with HR, Finance, or Procurement buyers at enterprise organizations (5,000+ employees).
• Skilled at navigating large organizations — you understand how buying decisions get made, who actually holds influence, and how to move deals forward across layers of stakeholders.
• You don't wait for expansion opportunities to come to you. You spot whitespace, build a case, and go get it.
• Strong executive presence — comfortable presenting to and building credibility with senior leaders.
• Able to read a room, adapt your approach, and build genuine trust with a wide range of personalities and titles.
• Organized and precise under complexity — you can carry a large book of business without letting anything slip.
• Experience with CRM tools (Salesforce, HubSpot) and structured sales methodologies (MEDDIC, Challenger, etc.) is a plus.

Compensation & Benefits

• Base salary: $75,000 – $100,000, commensurate with experience
• On-target earnings: $90,000 – $120,000 with uncapped accelerators above quota — because we believe top performance deserves top recognition
• Health, dental, and vision coverage
• Paid time off + company holidays
• In-office environment with a high-performance, appreciation-first culture

Giftogram is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.