Enterprise Architect – Telecom BSS/OSS & AI Transformation - Remote

Role Summary

Lead enterprise architecture strategy and drive telecom BSS/OSS transformation with AI-led automation and TM Forum ODA–aligned design. This role modernizes telecom platforms, enables autonomous operations, and ensures scalable, modular, customer-centric architecture.

Key Responsibilities

Architecture Strategy & Governance

• Define enterprise architecture vision, roadmap, standards, and principles.
• Establish governance using TOGAF / Zachman / TM Forum ODA frameworks.
• Ensure security, regulatory, and industry compliance.

Telecom Solution Architecture

• Architect and modernize:
  • OSS/BSS platforms
  • 5G / IoT solutions
  • Core networks, IP/MPLS
  • SDN/NFV and Cloud/Edge
• Define integration strategy for CRM, Billing (BRM), ERP, Data platforms.
• Drive API-first, microservices, and cloud-native architecture.

BSS Process Transformation & Automation

• Map As-Is → To-Be processes across CRM, BRM, CX.
• Enable ODA-aligned modular and componentized architecture.
• Reduce manual touchpoints and improve service flow efficiency.

AI-Driven Operations

• Implement AI/automation for:
  • Intelligent routing
  • Predictive operations
  • Assisted decisioning
  • Autonomous operations maturity
• Integrate AI with API-driven telecom ecosystems.

Business & Stakeholder Alignment

• Translate business strategy into architecture roadmaps.
• Collaborate with product, engineering, operations, and CX teams.
• Support RFPs, vendor selection, and ecosystem partnerships.

Performance & Optimization

• Define KPIs and measure architecture ROI.
• Identify cost optimization and performance improvement opportunities.
• Improve customer experience and time-to-market.

Required Experience

• 12+ years in Telecom Enterprise Architecture / Digital Transformation.
• Strong experience in OSS/BSS ecosystems.
• Proven implementation of TOGAF and TM Forum ODA.
• Experience leading large-scale modernization programs.

Core Skills (Must Have)

• Telecom BSS/OSS architecture
• Cloud-native & Microservices
• API & Integration architecture
• SDN/NFV, 5G, IoT
• CRM & Billing systems
• AI/ML & Automation in operations
• Enterprise Architecture Governance
• Stakeholder & executive communication

Preferred Certifications

• TOGAF
• TM Forum ODA
• AWS/Azure/GCP