Enterprise Csm

About the Role

Our Enterprise Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of our testing tools.

Responsibilities

• Establish yourself as a trusted advisor with your customer base
• Develop customer relationships that promote retention and loyalty
• Gain deep knowledge about your assigned customer’s business needs, goals, and challenges
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Coach customers on the best way to use Tricentis testing tools to obtain business value.
• Work closely with other Tricentis team members to develop strategic account and success plans.
• Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.

Qualifications

• 6+ years of progressive Customer Success or Account Management experience with complex accounts
• Bachelor's Degree or relevant experience
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Self-motivated and proactive team player
• Exceptional communication and organizational skills
• Project Management, Training or Coaching
• Ability to travel to customer or Tricentis office location.
• Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
• Experience in software quality assurance and testing - particularly test automation is a plus.
• Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.
• We are under legal obligation in Austria to indicate the minimum salary, which is EUR 52,136 gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.
• Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € 52,136- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deutlich über dem angegebenen Mindestgehalt liegen._

Why Tricentis?

• Tricentis Core Values:
  • Demonstrate Self-Awareness: Own your strengths and limitations.
  • Finish What We Start: Do what we say we are going to do.
  • Move Fast: Create momentum and efficiency.
  • Run Towards Change: Challenge the status quo.
  • Serve Our Customers & Communities: Create a positive experience with each interaction.
  • Solve Problems Together: We win or lose as one team.
  • Think Big & Believe: Set extraordinary goals and believe you can achieve them.
• Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.