Enterprise Customer Success Manager

Why Join UKG:

At UKG, your work creates a meaningful impact. The code you write, the choices you make, and the care you show to our customers all contribute to the daily lives of tens of millions of workers who rely on our workforce operating platform. Our mission is to help people get paid, advance their careers, and transform their industries. We are committed to continuous learning and innovation. Here, you will find real flexibility, dependable benefits, and a team that thrives on working together. At UKG, you matter, and so does your contribution.

About Our Team:

Our Services and Distribution team is a vibrant group of collaborative professionals dedicated to aligning customer objectives with our expansive product offerings. We foster an inclusive and innovative environment where each team member is encouraged to bring their abilities to the table. Together, we exceed customer expectations and drive substantial business growth.

Position Overview:

The Enterprise Customer Success Manager will focus on enhancing relationships with our Enterprise Services and Distribution clients within a designated geographic area. This role requires a skilled individual who excels at building and nurturing customer relationships while promoting our full suite of solutions. A successful candidate will leverage consultative selling techniques to deeply understand customer needs and recommend the best UKG software solutions to achieve their goals.

Key Responsibilities:

• Enhance and broaden customer relationships through consistent face-to-face interactions aimed at driving sales growth.
• Attend relevant industry events, trade shows, and conferences to engage with your customer base.
• Develop and maintain a comprehensive understanding of your customer's industry to provide tailored support.
• Advise and support customers on best practices and strategies for utilizing and expanding our services.
• Create and maintain a strategic sales map and execute targeted sales campaigns within assigned accounts.
• Work collaboratively with internal teams to create and update Annual Account Plans and Relationship Maps for each account.
• Establish and nurture relationships with key executives (CHRO, CIO, CFO, COO, etc.) within the accounts.
• Engage with your sales management team and executive sponsors to strengthen customer relations.
• Conduct annual in-person business reviews to discuss adoption, support, and future roadmap with the customers.
• Present new product offerings during business reviews to stimulate sales opportunities.
• Monitor account health, identify risks, and work with teams to implement Save Plans as necessary.
• Maintain accurate account contact information and sentiment in SFDC, including a strategic four-quarter pipeline.

Basic Qualifications:

• Minimum of 8 years of experience in full cycle sales management.
• Proven success in managing both transactional and strategic deals with sales cycles of 9-12 months.
• Track record of consistently exceeding a $1 million+ sales quota annually while maintaining a robust pipeline.
• Experience selling SaaS solutions, preferably within HCM, WFM, Payroll, or ERP sectors.

Preferred Qualifications:

• Demonstrated capability in building and nurturing customer relationships in an Enterprise environment.
• Experience establishing robust executive relationships within accounts.
• Strong consultative selling capabilities with an emphasis on understanding and addressing customer needs.
• Exceptional communication and presentation abilities.
• Proven ability to collaborate effectively with internal stakeholders and utilize executive relationships.
• Familiarity with Sandler, Challenger, Powerbase Selling methodology or similar sales methodologies.
• Outstanding negotiation, verbal, and written communication skills.
• Willingness to travel up to 50% as needed.

Equal Opportunity Employer:

UKG is dedicated to being an inclusive workplace and is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. For assistance during the application and interview process due to disabilities, please reach out via email.

Compensation:

The base salary for this position is $170,000 annually, with opportunities for significant additional earnings through a performance-based incentive compensation plan that includes commissions and restricted stock unit awards as part of overall compensation. The base pay offered may vary based on skills, experience, and job-related knowledge.