Enterprise Incident & Reliability Manager

About

Incident Manager

Must Have Technical/Functional Skills

• Incident Management
• SRE and operations engineering
• Reliability architecture
• Automation and observability
• Executive communication

Roles & Responsibilities

• Incident Manager - Resources to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.
• Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large scale change events.
• Creating scripts in ELK, Grafana, AppDynamics, COP
• Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues
• Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents
• Eliminating manual tool navigation for IM and Alert teams
• Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts

Education

• Minimum Graduation