Enterprise Program Manager

About Lighthouse

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries leverage cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse, including every one of the top 15 global chains and thousands of independent hotels.

Lighthouse Values

• Pursuit of greatness: Innovators who care deeply about customer success, delivering excellence through attention to detail.
• Meaningful work matters: Knowing what to deliver, why it matters, and how it drives Lighthouse forward.
• Elevate each other: Growing together toward shared goals.

Job Details

• Growth Operations - Customer Operations
• United States - Denver, Colorado
• Full-Time/Hybrid
• $81,000.00 - $99,500.00

What you will do

• Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
• Organize and manage all projects within your enterprise accounts to ensure on-time delivery and achievement of business objectives.
• Establish clear program governance and guide stakeholder expectations, from individual hotel properties to C-level executives.
• Create and maintain clear project documentation outlining timelines, activities, and potential risks using task management tools.
• Act as a vital bridge between clients and internal Product and Engineering teams to capture custom requirements and manage delivery timelines.
• Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular status calls with key global chains.
• Serve as the voice of our customers, providing actionable feedback to internal teams to enhance products and processes.

About our team

You'll join our Customer Growth team, a close-knit and collaborative group led by one of Lighthouse's founders. Our mission is to nurture amazing client relationships by retaining and growing customers. You'll have autonomy and be a key player in our global strategy.

What's in it for you?

• Flexible time off
• 401k matching up to 4%
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to base plan and 75% for dependents/spouses, plus $25/month to HSA
• Vision and Dental Insurance with company contributions
• Employee Assistance Program: 100% confidential and free
• Employer paid Short Term Disability + $50,000 Life Insurance
• Parental leave: 12 weeks primary caregiver, 3 weeks secondary caregiver, $1,500 new parent bonus, 4 week flexible return to work plan
• Wellbeing support: Subsidized ClassPass subscription
• Referral bonus

Who you are

Essential

• Proven experience in program or project management managing enterprise or global accounts.
• Strong hospitality industry knowledge including hotel management structures, chain operations, and OTA environment.
• Ability to manage multiple complex projects concurrently.
• Exceptional business acumen and interpersonal skills, comfortable engaging with C-level executives.
• Tech-savvy with ability to understand data solutions and communicate with technical and non-technical audiences.
• Proactive and autonomous work ethic, able to collaborate across time zones.
• Proven ability to influence internal teams to meet client objectives and milestones.
• Coachable and adaptable with willingness to receive feedback and improve.

We welcome

• Background in SaaS industry, especially product rollouts or integrations.
• Experience in Revenue Management within hospitality sector.

Diversity, equity, inclusion, and belonging

We are committed to fostering a diverse and inclusive workplace valuing equal opportunity for all. We welcome candidates from all backgrounds. Reasonable accommodations are available during application or interview process.

We value diverse backgrounds and unique skill sets and encourage all passionate and quick learners to apply.