Associate Business Analyst

Responsibilities

• Provide day-to-day support for technology platforms, troubleshooting and resolving production issues
• Assist in coordinating small-scale projects and process enhancements, including documentation and backlog management
• Create and maintain process documentation and contribute to knowledge base articles

Qualifications

• Bachelor's degree required
• 1-2+ years of experience or relevant internship experience
• Strong interest in production support and project coordination
• Proficiency in Microsoft Office Suite; experience with Confluence and Jira is a plus
• Experience supporting insurance operations is preferred but not required