Solutions Engineer

About Mako

Mako, a leading fintech firm, seeks a dynamic individual to engage with new clients and set them up on our SaaS platform. This role offers substantial learning opportunities, including experience with Git and Agile project management. You'll be pivotal in transforming onboarding processes and improving client satisfaction.

Key Responsibilities

• Onboard clients using JSON templates and adjusting PDF forms
• Provide technical support for enterprise clients
• Contribute documentation and process improvement recommendations
• Collaborate with the Manager, Solutions Engineering to enhance client experience
• Assist in identifying new product features to further client satisfaction

Requirements

• Educational background in computer science or related fields
• Strong time-management and communication skills
• Initiative-driven with proactive problem-solving skills
• Experience in financial services is a plus
• Bilingual (English/French) is an asset

Embrace the chance to grow rapidly in your engineering career while making significant impacts at Mako.