ERP Business Process Analyst

General Description

The ERP Business Process Analyst supports the PeopleSoft Financials environment and related integrations by serving as a liaison between business units, VCCS system offices, and technical teams. This role is responsible for analyzing, documenting, configuring, testing, and improving financial business processes within the Peoplesoft Financials on-prem environment.

Duties and Tasks

• Analyze, document, and evaluate PeopleSoft Financials, eVA, Cardinal and small purchase charge cards and related integration processes to ensure alignment with business needs, compliance requirements, and system capabilities
• Serve as a subject matter expert for assigned financial business processes, translating business needs into system configuration and enhancement requirements
• Help generate business requirements for reporting to support budget and student financials activities, as well as modify existing Peoplesoft reports to users specifications
• Identify gaps between delivered PeopleSoft functionality and operational requirements; recommend process or system improvements
• Develop functional specifications and assist with system configuration, enhancements, and upgrades in partnership with VCCS and technical teams
• Participate in testing activities including unit testing, system testing, regression testing, and user acceptance testing (UAT)
• Collaborate with cross‑functional stakeholders to review policy implications related to system configuration and business process design
• Prepare and maintain user documentation, business process documentation, and training materials
• Provide second‑level application support by researching, diagnosing, and resolving ERP Finance–related issues escalated from the Help Desk
• Support continuous improvement initiatives related to ERP modernization, process standardization, and data quality

Minimum Qualifications

Required KSAs

• Ability to analyze and solve problems in computer software set-ups.
• Ability to utilize technology to support the delivery of services.
• Ability to enter data in computer tables, and identify and resolve data conflicts.
• Ability to direct the work of others involved in setting-up enterprise software applications.
• Ability to read, interpret, and explain policy implications of software documentation and set-up.
• Ability to work under pressure and meet deadlines.
• Ability to make decisions and work independently.
• Knowledge of People Tools, Application Designer, nVision, Crystal Reports and SQL desired.
• Demonstrated ability to communicate effectively orally and in writing with AIS users and stakeholders.
• Ability to respond to student, faculty, and staff phone calls to the IT Help Desk on People Soft issues.
• Ability to read and interpret print tables, spreadsheets, and lengthy lists of data.
• Functionally knowledgeable regarding PS financials processes and procedures (AIS).
• Ability to work as a member of the CIS team and to collaborate closely with other application support analysts and programmers and NVCC staff.
• Ability to work on multiple projects simultaneously with little supervision.
• Knowledge of college business processes as they’re enabled by the People Soft financials system.

Minimum Qualifications

• Experience in providing production support to end-users on any of the following Peoplesoft modules: Accounts Payable, General Ledger, Budget/Commitment Control, Procurement, Asset Management, Cash Management/Deposit, Non-AP Disbursements.
• Experience conducting business process analysis, requirements gathering, and functional testing
• Experience with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Additional Considerations

• Experience with cloud migrations, cloud ERP, or cloud accounting or business management solutions
• Experience in Higher Education
• Formal training or certifications related to ERP Financials, business analysis, or enterprise systems
• Experience with nVision, Workday Adaptive, or
• Progressive experience supporting functional users in an enterprise application environment