ESaaS - SFDC - Senior Project Manager

About

At Zensar, we’re “experience‑led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do.

At the heart of our culture is ONE with Client – a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well‑being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Responsibilities

Key Responsibilities

1. Project Delivery & Execution

   • Lead the full project lifecycle including initiation, planning, execution, monitoring, and closure.
   • Develop and maintain detailed project plans, sprint plans, RAID logs, and governance dashboards.
   • Manage scope, timeline, budget, and resources, ensuring adherence to PMO standards.
   • Drive daily/weekly stand‑ups, sprint planning, demos, retrospectives, and executive reviews.
   • Ensure high‑quality deliverables with strong alignment to acceptance criteria.

2. Stakeholder & Governance Management

   • Act as the primary point of contact with business owners, product owners, technical leads, and executives.
   • Facilitate governance forums, design boards, change control meetings, and milestone reviews.
   • Communicate status, risks, dependencies, and decisions in a clear and structured manner.
   • Manage expectations and ensure alignment across business and technology teams.

3. Risk, Issue & Dependency Management

   • Maintain and proactively manage RAID registers.
   • Identify critical‑path risks and implement mitigation strategies early.
   • Escalate blockers timely and drive resolution across cross‑functional teams.
   • Manage dependencies across internal teams, external vendors, and other initiatives.

4. Financial & Vendor Management

   • Manage project budgets, forecasts, burn‑rate tracking, and cost optimization.
   • Work closely with procurement, finance, and vendor partners.
   • Ensure compliance with contractual obligations and SOW deliverables.

5. Team Leadership

   • Lead cross‑functional delivery teams including developers, architects, analysts, QA, operations, and external partners.
   • Foster a high‑performance culture with accountability and collaboration.
   • Mentor junior PMs, Scrum Masters, and analysts as needed.

6. Process & Quality Assurance

   • Enforce PMO methodologies, delivery frameworks, agile best practices, and documentation standards.
   • Ensure all deliverables meet defined acceptance criteria and regulatory/compliance requirements.
   • Drive continuous improvement across delivery processes.

Qualifications

• Bachelor’s degree in Technology, Business, Engineering, or related field.
• 15+ years of experience in project or program management.
• Proven track record managing large, complex, multi‑phase technology transformation projects.
• Strong competency in Agile, Scrum, and Waterfall methodologies.
• Expertise in project planning tools (Jira, MS Project, Confluence, Smartsheet, etc.).
• Excellent verbal and written communication skills.
• Strong financial acumen and vendor management experience.
• Demonstrated ability to manage senior‑level stakeholders.