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Escalations Engineer

SOTI Inc

Canada · Hybrid Full-time $80k – $95k/yr 2mo ago
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About the role

About

A technology solutions company in Mississauga is seeking an Escalations Engineer to manage customer cases and ensure effective resolutions.

Responsibilities

  • Manage customer cases
  • Ensure effective resolutions

Qualifications

  • Experience in customer-facing roles
  • Familiarity with mobile device management (MDM) solutions
  • Strong communication skills
  • Proactive approach to solving technical issues

Work Model

This position offers a hybrid work model.

Compensation

Competitive compensation in the range of $80,000 to $95,000 annually.

Skills

MDM

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