Escalations Engineer

About

Advance your career as an Escalations Engineer focused on top-tier mobile and IoT solutions in a hybrid work model. Utilize your troubleshooting skills to advocate for customer needs effectively.

As an Escalations Engineer, you will oversee case management while collaborating across teams to resolve customer challenges swiftly. Your role will involve analyzing product trends and leading improvement initiatives that can make a difference for clients. Excellent communication is crucial as you will keep all stakeholders informed during escalations.

Bring your expertise to the forefront in mobile solutions while ensuring exceptional customer satisfaction and driving continuous improvement in a collaborative setting.

Responsibilities

• Efficiently manage technical escalations with precise documentation
• Coordinate cross-functional teams to resolve customer issues
• Analyze defects and identify opportunities for improvement
• Collaborate with senior engineers on complex queries
• Develop knowledge base content for ongoing support

Requirements

• 2+ years in a customer-facing technical role
• ~1 year experience in Mobile Device Management
• Degree in Computer Science or related field
• Knowledge of SQL and server environments
• Understanding of mobile platforms such as iOS or Android