EUC L1 Support Engineer

Role

EUC L1 Support Engineer

Location

Mannheim, Germany (Onsite)

Language Requirement

B2/C1 German Certification (Mandatory)

Availability

Immediate Joiners Preferred

Key Responsibilities

• Provide first-level IT support for end users (desktops, laptops, printers, and peripherals)
• Troubleshoot hardware, software, and basic network issues
• Handle ticketing systems and ensure timely resolution within SLAs
• Support Windows OS, Office 365, and standard enterprise applications
• Coordinate with L2/L3 teams for escalations

Required Skills

• Strong experience in EUC / Desktop Support (L1)
• Good understanding of Windows environments
• Hands-on experience with IT service management tools (ServiceNow or similar)
• Excellent communication skills in German (B2/C1 certified mandatory)
• Customer-focused and problem-solving mindset

Interested candidates can share their updated CV for immediate consideration.