Full-Time Independent Contractor

About the Role

You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance.

You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here.

The Ideal Candidate

• You stay calm under pressure — a late truck, a tight ETA, and a frustrated shipper all get the same steady voice
• You're proactive — customers hear from you before they have to ask
• You can keep ten loads, three drivers, and five customers straight in your head and in your TMS
• You write clear updates that don't bury the actual answer
• You believe reliability and safety aren't slogans — they're how you work

What You'll Own

Customer Care & Communication

Be the voice clients trust on every load.

• Receive and process freight quote and booking requests
• Provide real-time shipment tracking updates and accurate ETAs
• Handle service issues, delays, and complaints with a calm, professional tone
• Escalate appropriately when issues require operations or leadership input

Dispatch Coordination

Keep trucks, drivers, and customers in sync.

• Coordinate with drivers and internal operations on pickups, deliveries, and route updates
• Assist with load entry, documentation, and TMS updates
• Support the brokerage division with last-minute or time-sensitive shipment coordination

Systems & Tools

Work cleanly in the tools that move freight.

• Use the company's TMS to track shipments, manage resources, and generate reports
• Stay sharp on email, phone, and chat communication tools
• Keep records and documentation organized and accessible

Industry Fluency

Speak the language clients expect.

• Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)
• Understand basic logistics workflows: pickup transit delivery POD
• Bring a safety-first, reliability-first mindset to every interaction

What You'll Bring

• High school diploma or equivalent (industry training or coursework a plus)
• 1–3 years of experience in customer service, logistics, dispatch, or supply chain
• Familiarity with a Transportation Management System (TMS) or similar logistics platform
• Excellent verbal and written English; client-facing presence
• Strong attention to detail across multiple trucks, customers, and routes
• Ability to multitask and stay organized under pressure
• Proficiency with email, phone, and chat communication tools
• Comfortable working U.S. business hours (night shift, PH-based)

Preferred (nice to have):

• Prior experience in freight, trucking, or a similar fast-paced logistics environment
• Knowledge of freight types and standard industry terminology
• Experience supporting a brokerage or dispatch team

How We Work

• Quality: Clear updates, accurate TMS entries, and tidy documentation — every load
• Security: MFA, least-privilege access, and secure file sharing are non-negotiable
• Collaboration: Slack/Zoom/Teams standups, shared task boards, and predictable check-ins

Why CAS Is Different

We are not a gig platform. We are not a freelance marketplace. We are not short-term staffing.

We invest in professionals who want to build a real career serving U.S. clients. At CAS, you get:

• Career-level USD compensation based on experience and scope
• Permanent remote work — done right
• Full company equipment provided (laptop, monitor, accessories)
• 15 days PTO annually + local holidays off
• Guaranteed annual increases
• Referral rewards up to $1,000
• Monthly flexible stipend (CAS Flex Perks)
• Structured onboarding and support
• A culture that actually shows up

Contract & Exclusivity

This is an independent contractor engagement based in the Philippines. Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply.

Application Process

• Application & Prescreening
• Technical Assessment
• Profile and Pre-interview Preparation
• Client Interview
• Employment Offer and Onboarding

READY TO TAKE THE NEXT STEP? Your next big career move starts here.

https://jobs.ashbyhq.com/cas