Executive: Digital Channels

About

Our client is a major player in the financial services sector, driving the future of customer interaction through cutting-edge digital platforms. They are undergoing a significant strategic pivot, moving their core digital ecosystem (covering web, mobile applications, and messaging channels) from a cost-allocation model to a fully service-based, commercially accountable business unit. This role is central to achieving their ambitious goal of full self-sustainability for their digital assets by 2027.

This is a career-defining opportunity to lead the entire digital channel ecosystem for a vast and influential organization. Reporting directly to the Executive level, you will be the architect of the multi-year strategy governing our App, Web, and high-engagement messaging platforms.

You won't just manage technology; you will own the entire commercial destiny of these channels. This involves transforming the operating model, establishing a robust P&L, and pioneering new revenue streams by transitioning services to a commercial pricing structure. You will lead a high-performing senior team, sponsoring a culture defined by lean operations, agile execution, and strong commercial discipline. If you thrive on driving significant cultural and structural change while delivering measurable financial outcomes at an executive level, this role offers unparalleled impact.

Responsibilities

• Define and execute the overarching digital platform and channel strategy, setting the direction for App, Web, and WhatsApp propositions across the enterprise.
• Take full accountability for the consolidated platform P&L, driving profitability and establishing commercial pricing models to achieve self-funding status by 2027.
• Represent the digital channels function in critical Group-level forums, ensuring alignment with broader technology and business unit roadmaps.
• Champion and embed a 'Lean, Agile, Commercially Accountable' culture within the digital leadership layer.
• Lead, mentor, and guide a senior leadership team (6 direct reports), ensuring clarity of purpose, autonomy, and high performance.
• Manage complex executive relationships across Business Cluster CEOs, Group Technology, and Finance to govern commercial agreements and roadmap integration.
• Oversee key operational metrics, ensuring platform ROI improves quarterly and service availability meets stringent SLAs.

Requirements

• Degree in Business, Commerce, or related field. Postgraduate qualification (MBA or equivalent) preferred.
• 10+ years in digital leadership, strategy, or commercial roles, ideally within a platform or multi-sided marketplace environment.
• Proven track record owning and managing a P&L for a digital business or product line.
• Demonstrated success in transitioning a business unit from a cost-allocation model to a commercial, revenue-generating entity.
• Experience managing complex stakeholder relationships at an executive/Group level.
• Deep expertise in Platform Economy dynamics and multi-tenant commercial structuring.
• Strong strategic agility demonstrated by the ability to articulate and implement long-term platform visions.
• Exceptional executive presence and proven ability to lead cultural and structural digital transformation.