Experience Designer

About

On behalf of our financial services client, we are seeking an Experience Designer to join their Credit Card division. The team is looking for a blend of UI design craft and a service design, systems-thinking mindset to understand complex workflow needs and translate them into streamlined, usable, web-based interfaces.

This role is responsible for designing the employee-facing user experience that customer service representatives use to assist customers calling about credit card rewards programs-specifically focusing on a high-profile, co-branded card portfolio transition.

As a core contributor, you will align user needs with broader business goals and collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions that cater to a diverse range of internal users.

A strong understanding of the financial services industry and enterprise IT infrastructure will contribute to the continuous improvement of these internal offerings, navigating complex problems and driving strategic design thinking. This impact will be significant in the design, architecture, and functionality of the products, ultimately ensuring a seamless and efficient experience for service representatives and customers alike.

Responsibilities:

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users.
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.

Qualifications:

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite).
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.
• Experience delivering end-to-end seamless customer experiences.

Additional Information

• Job ID: JN -052026-133158
• Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
• At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
• Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
• In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
• This posting is open for thirty (30) days.