Experience Designer

About Accenture Song

At Accenture Song, we are redefining experiences. Customer experience is at the core of our mission, empowering us to drive significant growth for our clients. As the leading disruptive agency globally, we help clients design, build, and deliver innovative experiences that enhance everyday life. Our unique approach integrates creating standout products and services, crafting award-winning campaigns for seamless customer engagement, and leveraging our expertise to develop, integrate, and manage platforms that power exceptional experiences. Discover what makes us the Experience Agency.

In today's digital economy, the volume and significance of digital content have surged, making it essential for brands to express their voice and purpose effectively. We assist top brands in crafting and delivering the appropriate content for every customer at the right moment, ensuring immersive and relevant experiences. Our end-to-end content lifecycle approach simplifies processes to enhance speed and relevance in the market.

Your Role

As an Experience Designer at Accenture Song, you'll take the lead in shaping interactions with cutting-edge, AI-powered customer service products. This role blends your strong grounding in UI/UX and product design with pioneering work in GenAI and agentic AI, focusing on creating intuitive, trustworthy, and human-centered screen-based and conversational experiences.

You'll collaborate within a multidisciplinary team of service designers, product designers, conversation designers, AI engineers, and customer experience (CX) strategists to develop comprehensive customer journeys that function on an enterprise level and drive measurable results.

Your Responsibilities

• Lead the complete UX and product design processes for AI-based customer service solutions, encompassing discovery, research, wireframes, high-fidelity prototypes, and contributions to design systems.
• Create screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile platforms.
• Translate intricate AI behaviors into straightforward, transparent, and manageable user experiences.
• Work closely with product managers, AI/NLP engineers, and CX strategists to ensure alignment between design concepts, system functionality, and business objectives.
• Plan and conduct usability testing, synthesize qualitative and quantitative data, and iterate designs based on insights.
• Contribute to building AI-focused design systems, ensuring accessibility-compliant UI patterns, fallback and error states, and human-in-the-loop interactions.
• Coordinate with service and conversation designers to ensure a cohesive customer journey across all touchpoints.
• Promote inclusive and accessible design practices across all experiences, including AI-generated content and interactions.

Travel

Required for client support.

Location

Applicants should reside within 90 minutes of an approved Accenture office.

Basic Qualifications

• 3+ years of professional experience in delivering UI/UX or product design for digital products (both web and mobile).
• 1+ years of experience in designing conversational or AI-based experiences, such as chatbots or virtual agents.
• 2+ years of leading 2-3 complete product or service design initiatives from discovery to high-fidelity execution.
• 2+ years of hands-on experience with Figma for production work, including components, variants, and interactive prototyping across multiple projects.
• 2+ years of collaborating with at least 3 cross-functional roles within agile or iterative delivery environments.

Preferred Qualifications

• Experience designing conversational or AI-driven experiences, such as chatbots or voice interfaces.
• Familiarity with GenAI or LLM-powered product interfaces, including trust, transparency, and human-in-the-loop design patterns.
• Exposure to customer experience platforms, enterprise SaaS, or customer service ecosystems.
• Knowledge of WCAG 2.1 AA accessibility standards as applied to both UI and AI-generated content.
• Experience in consulting, studio, or multi-client environments.
• A Bachelor's degree in design, human-computer interaction, cognitive science, or a related field.

Please note: Compensation varies based on office location, role, skills, and experience. For more information on our competitive benefits, please review Accenture's offerings.