**Experienced Customer Success Manager – NA, RBS – SAS at arenaflex**

**Job Summary:**

Join arenaflex's Retail Business Services (RBS) team as a Customer Success Manager (CSM) and play a pivotal role in shaping and delivering a strategy for managing arenaflex Seller Partners. As a strategic business consultant, you will advise a portfolio of 15-20 businesses and help them grow fast by mastering the fundamentals of selling on arenaflex. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. • *About arenaflex:**

arenaflex strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - arenaflex continues to grow and evolve as a world-class e-commerce platform. arenaflex's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. • *Key Responsibilities:** • Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes. • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential. • Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. • Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs. • Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and arenaflex. • Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. • Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers. • Develop a thorough understanding of the arenaflex Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. • Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. • *A Day in the Life:** • We fill the gap for sellers by providing consultative services as arenaflex experts. Internally, we collaborate with a fabulous team across USA to develop our Essentials program as we deliver it. • As a Customer Success Manager, we work with smaller, younger, and more innovative businesses that sell on arenaflex. We provide sellers with consulting on various aspects that contribute to faster growth on arenaflex, including support with their supply chain, merchandising, selection & conversion, and analytics. • As a Customer Success Manager, you will have the opportunity to work with 15-20 small and medium enterprises within the arenaflex Marketplace and work closely with them to support them in their strategic growth. • *Basic Qualifications:** • 2+ years of sales or account management experience • 2+ years of digital advertising and client-facing roles experience • Experience with Excel • Experience analyzing data and best practices to assess performance drivers • *Preferred Qualifications:** • Experience analyzing key open issues and resolution metrics for each of the managed accounts • Experience in relationship management within technology, start-ups, or SaaS Platforms • *Inclusive Culture:**

arenaflex's inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [insert link] for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. • *Work Environment and Company Culture:**

arenaflex is committed to providing a work environment that is inclusive, diverse, and supportive. Our team members are passionate about delivering exceptional customer experiences and are empowered to take ownership of their work. We believe in fostering a culture of innovation, collaboration, and continuous learning. • *Career Growth Opportunities and Learning Benefits:**

arenaflex offers a range of career growth opportunities and learning benefits to support your professional development. As a Customer Success Manager, you will have the opportunity to work with a diverse portfolio of sellers and develop expertise in a focused topic area. You will also have access to training and development programs, mentorship, and networking opportunities to help