Expert Amazon Connect Solution Engineer

About

Drive contact center innovations as an Amazon Connect Solution Engineer in a fully remote role. Collaborate closely with clients to design, build, and deliver scalable solutions that elevate customer engagement.

This hands-on role requires over 5 years of AWS cloud engineering experience, with a strong focus on Amazon Connect. You will design IVR systems, develop AWS Lambda functions, and implement crucial integrations. Your work will directly impact businesses by transforming their contact center capabilities.

Key Responsibilities:

• Configure and implement Amazon Connect solutions effectively
• Develop workflows using AWS Lambda
• Conduct API integrations and system design
• Collaborate on architectural solutions and discussions
• Support deployment and testing activities

Requirements:

• 5 years of AWS cloud engineering experience
• 2 years working in Amazon Connect production settings
• Expertise in AWS Lambda (Node.js or Python)
• Strong understanding of CRM and data platform integrations
• Comfortable engaging clients in technical discussions

Drive significant advancements in contact center technology with your skills in Amazon Connect and AWS!