Expert UX Designer

About ELCA

We are ELCA, one of the largest Swiss IT companies with over 2,300 experts. We are multicultural and have offices in Switzerland, Spain, France, Vietnam, and Mauritius. Since 1968, our team of engineers, business analysts, software architects, designers, and consultants has been offering customized and standardized solutions to support the digital transformation of large public administrations and private companies in Switzerland. Our work spans several cutting-edge technology areas such as AI, Machine & Deep Learning, BI/BD, RPA, Blockchain, IoT, and Cybersecurity.

To strengthen our diverse UX team, we are looking for reinforcement for our Bern location. You will work in close collaboration with various specialists in our agile project teams and with our clients.

Your Responsibilities

• You shape and drive a positive, consistent UX strategy for demanding digital products and services for our clients, advising them across various business areas with the goal of a user-centered and measurably better customer experience.
• You take responsibility for selecting and implementing HCD and Service Design methods and work closely with the agile development team.
• You define design guidelines and map them in design systems.
• You independently plan and conduct in-depth user research activities, such as interviews, contextual inquiries, and card sorting, and derive well-founded insights.
• You gather and analyze user needs and customer requirements to model optimal user journeys and customer experiences using methods such as Service Blueprints, stakeholder interviews, and customer journey maps.
• You develop and establish design guidelines, information architectures, wireframes, and conceptual and visual design of interfaces (web and mobile applications), and evaluate them with end-users through prototyping and usability tests.

Our Offer

• A dynamic work environment with a young and highly motivated team.
• Diverse opportunities to expand your knowledge and experience by working on a wide range of exciting projects, clients, and technologies.
• Attractive career and personal development prospects through training and coaching.
• A flat hierarchy and a culture of collaboration across all disciplines.
• The chance to make a difference in people's lives by building great software.
• Work-life balance (41 hours/week with flexible working hours, possibility for home office, minimum 25 vacation days), ergonomic and flexible workspace in a multicultural environment.
• Interesting benefits such as: contribution to existing mobile phone or business phone, Half-Fare travelcard and business travel by train in 1st class, attractive pension fund models, assumption of NBU (private, worldwide), progressive daily sickness allowance insurance, and fleet discount.

Your Profile

• Completed degree (ETH, University, FH) with a focus on UX, Design, Computer Science, or a related field.
• 8+ years of experience in the UX field and sound knowledge of UX and Service Design methods throughout the entire User-Centered Design process.
• Very good knowledge of Figma, especially in building variable or token-based design systems in conjunction with UI libraries.
• Strong focus on accessibility and practical experience with WCAG 2.0 or newer.
• Strong analytical skills and the ability to solve complex problems.
• Excellent communication skills to collaborate effectively with clients and team members.
• Fluent in German (native or C2 and passive knowledge of Swiss German) in speaking and writing, as well as English (at least B2).
• Prerequisites for a personnel security check by the PSP VBS.

Important Note: Submission of a portfolio is a mandatory requirement. Only applications with a portfolio will be considered.

We believe in healthy values and are convinced that diversity is the key to success. If you approach challenges with curiosity, motivation, and drive, you're in the right place! Let our motto inspire you: We make it work!