Technical Support Engineer

About Qnity

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Position Summary

• Provide technical support to Laird Distributors and their customers integrating Laird’s EMI shielding, thermal interface materials, and structural/precision metal components into their designs.
• Assist with product selection by analyzing customer requirements and recommending appropriate materials or components.
• Support design-in activities, including reviewing schematics, mechanical layouts, and thermal models to ensure compatibility with Laird solutions.
• Conduct technical presentations and training for Distributors, customers and internal teams on Laird technologies and application best practices.
• Collaborate with engineering and product management to communicate customer needs, field issues, and product improvement opportunities.
• Participate in testing and validation, leveraging Laird’s advanced modeling and simulation tools to help customers optimize performance.
• Troubleshoot EMI, thermal, or wireless performance issues in customer prototypes or production systems.
• Support sales teams by providing technical justification, documentation, and competitive analysis during the sales cycle.

Responsibilities

• Regularly attend customer design review meetings with or without the Distributor and provide technical design support for SBU solutions.
• Utilize all product offerings, providing insightful and detailed design solutions.
• Drive prototype, tool build, and initial production build to meet customer timelines.
• Originate and release final production documentation, detailed with critical dimensions and tolerances required for a functional part, but also taking into account manufacturing restrictions.
• Manage and direct a product development design team consisting of multiple engineering disciplines.
• Manage and coordinate activities between departments to meet product development requirements.
• Simultaneously set priorities/direction for multiple programs in development.
• Responsible for working with Distribution Partners, OEM engineers, Manufacturer's Representatives and Territory Sales Managers to implement Laird provided solutions for existing, qualifying new and next generation and cost reduction programs.
• Adheres to quality and safety systems or maintenance of quality and safety standards.

Requirements

• Excellent time management skills.
• Have an understanding of electronic component distributors, their needs and how they operate.
• Proficient with solid-modeling software, preferable Pro/Engineering.
• Understanding of Finite Element Analysis process, preferably with a history of analyzing boundary conditions and results.
• Exhibit understanding of the cross-functional relationships between inter-company groups and the expertise required to take a product through development and on to production.
• Business fluency in French and English.

Education and experience

• Bachelor’s Degree in engineering or technical field.
• Experience/knowledge in manufacturing processes preferred.
• Several years experience with sheet metal manufacturing and design.
• Several years experience with thermal management and implementation of thermal solutions.

Benefits

• Qnity offers a comprehensive pay and benefits package. To learn more visit theCompensation and Benefits page.