Field Based Product Trainer

Job Description

Adoption & Growth Manager / Customer Success Manager

Qualifications

• Post- Graduate (Preferred industry: Work Experience: 8 – 9 years of experience in driving Adoption, Retention & Satisfaction for Customer Success

Responsibilities

• CSAT & Feedback Management – Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.
• Data-Driven Adoption Growth – Track usage patterns, identify low-adoption schools, and implement targeted intervention plans.
• Customer Advocacy & Retention – Build strong relationships with key stakeholders (principals, teachers) to drive long-term retention.
• Collaboration with Internal Teams – Work with Sales, Product, and Training teams to align customer success strategies with business goals.
• Proficiency in data analysis and reporting to analyze user trends and CSAT metrics to optimize customer success efforts.