Field Service Engineer (2nd Line Support Staff)

Introduction

We are urgently looking for 47 x Field Service Engineers (2nd Line Support Staff) to be based in the Western Cape in the following regions: • Cape Town Metropole and surrounding areas: • Southern Suburbs (Groote Schuur Hospital) • Northern Suburbs (Kromme Rhee) • CBD (Central Business District, Cape Town) • Central Metropole (Athlone, Rondebosch, Woodstock) • Cape Winelands Region • Eden District Region • West Coast Region • Karoo Region • Overberg District Region

Duties & Responsibilities

- Timely identify, diagnose, and resolve problems

- Resolve problems as underlying causes are identified and corrected

- Provide error control and record error solutions

- Identify underlying problems associated with the corresponding incidents that have occurred

- Communicate clearly and precisely with customers regarding expectations for call-backs, follow-ups regarding their issues, interactions with development, and other open issues.

- Communicate clearly and precisely with customers and Management to determine expectations for resolutions

- Identify suitable workarounds to customers while a more permanent solution is sought

- Follow the processes and procedures for technical support workflow

- Adhere to Shift work on a 24/7 X 365 basis when required

- Other adhoc responsibilities as requested by Management

Desired Experience & Qualification

- Minimum 2 years’ experience in a Desktop environment

- Exposed to computer hardware and software, operating systems like Windows 10

- PC and Network Troubleshooting

- Matric

- National Diploma or equivalent in IT

- Comptia A+

- Comptia N+

- MCSE 2016 , MCSA & MCITP (Advantage)

- Must have basic knowledge of BMC Remedy Tool (Limited BMC Exposure will be excepted)